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“Great front desk staff, good rates...but downhill from there”

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Extended Stay America - Orlando Theme Parks - Major Blvd.
Ranked #234 of 337 Hotels in Orlando
Markham, Canada
Level Contributor
136 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great front desk staff, good rates...but downhill from there”
Reviewed 13 April 2012

Got a great rate to stay at this hotel April 7 long weekend on business for 2 nights. Here are the pros and cons:

Pros: great location, great front desk staff, good rates, quiet area, near Universal Studios, large room, free wi-fi and good bed

Cons: pets are allowed and dogs do bark, my bath mat had caked on noodles, while the bathroom was cleaned, it was not stocked properly-minor inconvenience. Utensils had caked on food. These may or may not be isolated incidents. There is no daily room cleaning/re-stocking, so for a family of 4, you will run out of towels really quickly.

Overall, I gave it an average rating based on the reasonable room rates. It would have been below average if I had paid more than $100 a night

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diyguy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review, 20 July 2012
Dear diyguy88:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments and will utilize your response by continuing to focus on making each and every guest experience the best it can be.

Although I was happy to learn that the hotel met your expectations when it came location, rate and customer service provided by our front desk staff, I was sorry to learn that the cleanliness of your room did not. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and clean room in the future.

Although we understand pets could be a nuisance to some of our guests, Extended Stay Hotels are indeed pet friendly hotels with strict pet policies. This is to provide convenience to many of guests that travel with their pets and find Extended Stay Hotels a convenient home away from home.

Again, thank you for completing our survey and if I can be of assistance to you, please feel free to contact me directly at 407-351-1788.

Sincerely,

Axel Adarve
Area Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
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English first
Collegeville, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 April 2012

We had a very pleasant stay and felt safe, secure and taken care of the entire time. The front desk staff were a pleasure. Universal Studios and some reasonable places to eat all within walking distance.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DVC_family_of_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midland, Canada
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 March 2012

We had one of the most relaxing stays on our vacation at ESA, The staff were extremely pleasant & helpful. We had an exceptionally clean room, it looked like an apt with our own kitchen, full fridge & stove. Everything was in walking distance & the price was amazing for what we got. I recommend ESA to everyone who plans to visit Orlando.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 February 2012

Great place to stay, could be a little noisy only because the hallways are sooooo long it reverberates off the walls. The bed wasn't the greatest (slightly uncomfortable mattress and quilt had a couple of stains) but after a long day at the parks you wouldn't notice. Staff were friendly and manned the front desk. The fast food flyers slipped under your door day and night will drive you insane! Pictures are true to the rooms and exterior however you may feel as your forever waiting for the green line north bus to take you back to the hotel when your international drive...you will see what I mean

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mizwrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 February 2012

Walking Distance from Universal Studios, and with some nice places to eat and buy day-by-day stuff close by, this hotel was a really good choice among the expensive stays in Orlando.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hmiranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Orlando Theme Parks - Major Blvd.

Property: Extended Stay America - Orlando Theme Parks - Major Blvd.
Address: 5620 Major Blvd, Orlando, FL 32819-7959
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #234 of 337 Hotels in Orlando
Price range (per night): ₹ 5,555 - ₹ 8,914
Hotel Class:2.5 star — Extended Stay America - Orlando Theme Parks - Major Blvd. 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Extended Stay America - Orlando-Universal Studios features 123 guest rooms with fully equipped kitchens, recliner, free wifi, and a guest laundry. The hotel is within a mile of Universal Studios, and conveniently close to the Orlando Convention Center, Sea World, and Disney parks. An I-Ride trolley stop is located at the entrance to the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Expedia, Hotels.com and Booking.com so you can book your Extended Stay America - Orlando Theme Parks - Major Blvd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Orlando-Universal Studios Hotel Orlando
Extended Stay Orlando
Orlando Extended Stay
Extended Stayamerica Orlando

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