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Reviews (5,611)
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All reviewsdisney springsisland suiteself parkingpool areacharacter breakfastlazy riversmall balconyclose to downtownepcot fireworksthe busmagic kingdomshuttle serviceparksbalconiestransportationthemearcade
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Reviewed 5 April 2018

I had read some of the reviews and did not know what to expect from this hotel but we were more than happy with our stay. On arrival we were greeted warmly on reception and were upgraded to a penthouse suite on the island complex. The room was great with a fabulous terrace with a great view. The room cleaner was a delightful very helpful lady who could not do enough for us.Staff at breakfast were warm, welcoming and very efficient.We stayed here 3 nights and would definitely stay again. Thank you to everyone in the hotel who made the stay a memorable one for all the right reasons.

Stayed: April 2018, travelled as a couple
1  Thank LS1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendall M, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 16 April 2018

LS1956,

Thank you for your taking the time to leave us your feedback! We are so glad to hear that you were able to take advantage of our location steps from Disney Springs. We are also thrilled to hear that our team members were able to provide exceptional service during your stay. We are so happy you enjoyed your stay and we hope to welcome you back to our property again soon!

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Reviewed 5 April 2018

Check in was very easy. Facility was clean. Very convenient location if you have family and disney is your distenation. Food was good. Swimming pool was greate but you have to be there early otherwise no spot to sit. Some how during my stay everybody came to the pool . Looks like no body went to the parks. Walking distance to disney spring.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank rshakhawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendall M, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 16 April 2018

Rshakhawan,

Thank you for your review! We are thrilled to hear that you enjoyed your most recent stay with us. Be sure to check out all of the new exciting things coming to Disney and Disney Springs this Summert! We look forward to your return!

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Reviewed 5 April 2018 via mobile

The rooms have mold and they are painting over it to hide. My GF had a severe breathing problems and were only given a $75 credit for our trouble. I would highly recommend you look elsewhere for the health and safety of your family.

Stayed: April 2018, travelled as a couple
1  Thank shaner559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 6 April 2018

Dear shaner559

Thank you for your valued feedback. Our goal is to exceed your expectations by delivering outstanding service. I am disappointed we were not able to achieve this goal and would appreciate the opportunity to speak with you further so that we can help restore your confidence in returning to our resort. Your comments are valued as is your business and I look forward to the opportunity to speak with you.

Sincerely,
James Grosso
General Manager

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Reviewed 5 April 2018 via mobile

Overcrowded hotel. A fight just to get a regular sitting chair (not even a lounge chair) by the pool. Over crowded and pool water smelled of pee. If you want a relaxing day by the pool this is not the place to go. Could here the dj in our hotel room from the pool at 930 at night. Staff is rude and unwelcoming. Not worth the money. Location is not all that great either. Would not recommend.

Stayed: April 2018, travelled with family
3  Thank jennaroselle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 6 April 2018

Dear jennaroselle

Thank you for your review. I deeply regret that we did not meet your expectations during your recent stay at our resort. I take all feedback very seriously, as it is only through the reviews of our customers that we are able to critique and further improve the overall operation of the resort. I truly value your feedback and sincerely hope you allow us the opportunity to welcome you back when your travels bring you back to Orlando.

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Reviewed 4 April 2018 via mobile

The good: great location near Disney Springs (5’ walk); great new pool landscape that makes it a perfect spot for kids; friendly front desk staff.

The poor: room cleanliness and to remind cleaning staff several times to properly clean or replenish amenities just to be grunted at or feigning ignorance of English language!; also shower in new building is already decently covered in mould despite being new; breakfast buffet not staffed to serve hoards of families at any given time.

Overall, ok place to be in perfect location, but quite average impressions in general.

Stayed: April 2018, travelled with family
1  Thank Matyas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 6 April 2018

Dear Matyas L

Thank you so much for taking time to provide a review of your recent stay. I am pleased to hear that you enjoyed our great location just steps from Disney Springs and our new lazy river pool. Our goal is to exceed your expectations and deliver an outstanding guest experience. I am disappointed that we did not achieve this goal across all aspects of your stay. I appreciate your feedback and will be certain share with our housekeeping and restaurant management teams so they may address service opportunities for future improvement. I do hope to have the opportunity to welcome you back.

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