We have just spent 2 weeks at this amazing hotel and I have to say I have never known staff to be more friendly and helpful than the staff at the Doubletree at Seaworld. It is easy to praise a hotel when everything goes well but I always think that the REAL test of customer service is how a company deals with problems when they arise. Our stay started off on a bad note as we are a party of 10 with 4 rooms and we had requested that at least 2 of our rooms had an interconnecting door so that we could be next to our 3 children, however, our tour operator did not pass on this request to the hotel. When we checked in, we discovered that our rooms were not together and as the hotel was fully booked for our first night, there was no way that they could accommodate our request. I was extremely upset about this and it has to be said that I made quite a scene (I didn't realise at this point that the tour operator hadn't passed on our request). the lovely Julia on reception was very patient with me and dealt with me in a very kind manner even though I was being quite difficult (I had been travelling for 24 hours and was extremely tired). The manager of the hotel came to assist us and he asked us if we would take the rooms for one night and then move rooms after the first night, as a goodwill gesture for the inconvenience and upset (which it then transpired was caused by our tour operator and not the hotel) he upgraded our full party to the Tower Rooms. The staff moved all of our baggage to the new rooms which were fantastic rooms. From that moment on, the staff could not do enough to help and always exceeded our expectations. Whatever our request or question, they were always helpful and friendly and genuinely appeared to care that their guests were happy. The manager even made a point of checking in with us after a couple of days to ensure we were happy with our new rooms etc. I also have to mention the lovely Val, who is the owner of the most gorgeous smile you will ever see. Val's friendly face is there to meet you as you enter the hotel lobby and he always has the time to chat to the guests and is always on hand to help. He is a real star, we all felt like we were leaving a friend when we said goodbye to Val. Apart from the excellent staff and service the hotel has beautiful pools and grounds, the tower rooms are beautiful (probably worth paying a little more for). I would definately recommend a meal or two in the Hotel Restaurant (Bamboo Grill), the prices are very fair and the food is a cut above, they serve everything from a delicious grilled steak pasta and freshly caught seafood to ribs and the best burger in town. The ages of the people in our party ranged from 14 to 65 and all 10 of us agreed without exception that for service, friendliness and value for money this hotel is unbeatable. We were all really sad to leave. I would urge anyone to stay at this hotel and if you do, please say hello to Val from us!!!
- Official Description (provided by the hotel):
- The Doubletree by Hilton Orlando at SeaWorld. Conveniently located adjacent to SeaWorld and its water park Aquatica and just minutes away from Universal Orlando Resort, Walt Disney World and the Orange County Convention Center. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton Orlando At Seaworld Hotel Orlando
- International Plaza Orlando