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“Dont stay here!”
Review of Floridian Express

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Floridian Express
Ranked #298 of 337 Hotels in Orlando
Glasgow, United Kingdom
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Dont stay here!”
Reviewed 14 January 2012

This has got to be the worst hotel i have ever stayed in. We were a group of 5 staying in three rooms. one room on arrival had toe nail clippings on the carpet so clearly hadnt been hoovered. Another room the tv had no signal and so had a fuzzy picture and the last room the bed covers had huge holes in them and the windows didnt lock. Our ironing board was broken so went down to reception to ask it to be changed, we stayed for 14days and it was never changed. The poolside was horrible, it was never swept and so there would be peoples rubbish and cigarette ends by the side of the pool, at one point i even noticed someones old plasters in the pool. The hotel doesnt have an elavator so you have to drag your luggage up the stairs. The stairwell area smells and people would sometimes leave their litter their which was hardly ever picked up. The breakfast wasnt really up to much although passable. It consisted of bagels, bread, cereal, pastries and cakes. The only downside to this was that you had to wait in a huge queue with the other hotel guests to use the one toaster in the breakfast area ( at the poolside ) to toast your bagel or bread and then wait a while for cream cheese or jam. The only positive thing i can really say about this hotel is that it is in a great location on international drive. Directly accross from wet'n'wild, around the corner from universal studios etc. My advise to anyone would be to avoid this hotel at all costs, really not worth the money they make you pay for it.

Room Tip: wouldnt advise staying in this hotel at all
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  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gemstone_270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at Floridian Express, responded to this review, 3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. We have replaced the hallway carpets; upgraded the breakfast area and done some room renovations since your visit and will be posting photos online that show the improvements, we only regret we had not done it in time for your visit. Hope you give us another opportunity soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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English first
Wellington, New Zealand
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 January 2012

We have stayed at several 2-3 star places in our days and this does not make the cut, it only had to be marginally worse and we would have left and just written off the money spent on the booking.
The whole place smelled, the room wasnt cleaned well and it was really loud. The rooms are very tired and badly in need of some work.
Staff were good though and they upgraded us to a room with a fridge for no cost which was useful however this meant that we had an upstairs room with no elevator and travelling with a toddler means alot of luggage and constantly carrying a stroller up and down the stairs. I would not recommend this hotel.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank coxr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at Floridian Express, responded to this review, 3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. We have replaced the hallway carpets since your visit and will be posting photos online that show the improvements, we only regret we had not done it in time for your visit. We have also upgraded our breakfast area and really hope you give us another opportunity soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Orlando hotels

Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 January 2012

this hotel has left us with mixed feelings. Like most people i can say the good points are the location and comfy beds. We had no problems with the staff and found them to be very friendly and helpful when they could. The first room we were given wes awful with a bad smell and ants running all over, we went and asked for a room change and although it was busy (we went for the new year) they moved us within half hour. This room was clean and didn,t have too many insects. Unfortunately it didn,t have hot water for most of our stay. 3 warm showers in 10 days was not good enough. The fault was reported every morning and they did try but hotel was full and my guess is our room was the dodgy plumbing one, the toilet also flushed constantly. Our daughter was also staying in the hotel and had plenty of hot water. Our biggest complaint was the breakfast. we had record freezing temperatures for 2 days while we were there. No way can you sit outside eating cereal and toast on tables and chairs covered with ice. There was some brave people with hats and gloves on, we just went next door for a breakfast buffet for 5 dollars. Well worth it. Hotel is in desperate need of a refurb but like most people we go to orlando for the parks and don,t spend much time in the room. We did see a rat in the hallway which did unnerve me but was assured the cat would take care of it. In my opinion there are better hotels on the drive for the same money but if you,ve already booked you can manage and a heated pool is a luxuary

Room Tip: if you want hot water avoid 1210
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cath b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at Floridian Express, responded to this review, 3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2012

After reading good reviews , I decided to book this hotel. It is not that bad because the location is great. Close to universal studio and lots of shops just outside the hotel within walking distance. I gave an average rating because of the condition of the room. The whole place needs a makeover. Breakfast was nothing to shout about but then again, we have to be fair to the hotel because the rates I got was pretty good. I checked in on Christmas eve, so I guess they were understaff. I took breakfast the first morning and everything was kiosk. The food and drinks couldn't come out on time. Nothing seemed to work and the lady was pretty sour faced. The toaster broke down and other things. So I decided to go to burger king for breakfast. Having said that, I think it is still worth staying. I hope the hotel management will look into refurbishing the rooms. Book your rooms early...like 6 mths ahead and you will get good rates. I got mine at only 45.00 excl tax and service fee for a two double bed. So I cannot complain.

Room Tip: If you have luggages, ask for ground floor. There is no elevator.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GPYeoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at Floridian Express, responded to this review, 3 February 2012
Thank you for your review of the Metropolitan Express. We like to hear from our valued clients to see how we can improve and appreciate all comments both good and bad. It is only with comments such as yours that we can continue to improve. Please come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2011

This is the first time I left comments online on a hotel I had stayed in. The reason I gave the lowest score because there is no way to give negative score. During past 6 days vacation in FL and among 4 different hotels I stayed, it was the worst. The most disgusting problem was you will see tiny ants and little bugs everywhere in your room!!!!!!!!!!!!! My wife was so afraid of bringing bed bugs and hated me and insisted to live in a $100 per night 3.5 star hotel at Atalanta when we came back from FL. Before that , I always like to choose 2-2.5 start hotel for free parking, free breakfast and free wireless. This hotel totally changed my mind--------It was a really bad experience. I think this place should be wiped out and replaced.

Room Tip: be careful the bugs
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jackzhao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at Floridian Express, responded to this review, 3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Floridian Express

Property: Floridian Express
Address: 6323 International Drive, Orlando, FL 32819 (Formerly The Metropolitan Express)
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Free Breakfast Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #298 of 337 Hotels in Orlando
Price range (per night): ₹ 3,488 - ₹ 6,654
Hotel Class:2.5 star — Floridian Express 2.5*
Number of rooms: 218
Official Description (provided by the hotel):
The Orlando Floridian Express Hotel is located on world renowned International Drive, offers 218 spacious guest rooms and is conveniently located at the entrance to Universal Orlando. We provide a high-quality alternative for a wide range of travelers because we offer added amenities not found in many other hotels. We offer free daily Continental breakfast, free Internet and complimentary scheduled shuttle to Disney World and Universal Orlando Resort daily. We are within walking distance to an abundant number of shops, restaurants, and nighttime entertainment. Visit our heated pool and Tiki Bar! All guestrooms at the Floridian Express Orlando Hotel boast large windows, blond-wood furnishings and tropical-style décor in shades of teal and pink. Amenities include 25-inch televisions with premium cable channels and personal safes. Microwaves and mini fridges in all of the rooms. Your stay includes free deluxe continental breakfast, transportation to the parks, free safe box in rooms, free local phone calls, and wireless internet access in every room including the lobby and pool area. ... more   less 
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Also Known As:
Metropolitan Express Orlando
Metropolitan Express Hotel Orlando
Drive Inn
Holiday Inn Orlando

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