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All reviews double tree warm cookies front desk central florida great hotel business trip the general manager fitness center excellent stay breakfast buffet clean rooms mini fridge lobby starbucks irma hurricane accommodations
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Reviewed 13 July 2015

I needed help with booking a reservation for business. The management at this hotel bent over backwards to assist me. The customer service at this hotel is beyond amazing. Best experience I have had with a large chain ever. I will always stay at this property while in Orlando.

Date of stay: July 2015
  • Trip type: Travelled on business
    • Service
1  Thank JodieJLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne S, Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this reviewResponded 18 July 2015

Dear JodieJLB,

David was delighted to see he left a lasting impression on your stay with us. Thank you for taking the time to review our hotel. It is our pleasure to serve you at the DoubleTree Orlando East-UCF Area and we look forward to seeing you again soon.

Whitney Stygar
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2015

I travel all around the US for business. I am fortunate to experience many different hotel types and levels. All of the staff provided outstanding service and was very authentic in all aspects. It was a first class experience.

Date of stay: July 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne S, Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this reviewResponded 18 July 2015

Dear Scott S,

Thank you so much for taking the time out of your busy travel schedule to give your first TripAdvisor review. Here at the DoubleTree Orlando East-UCF Area, we are all about the little things that can provide that "authentic" experience you speak of. We hope to see you again real soon.

Whitney Stygar
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2015

We are accustomed to staying at Embasy Suites and HGVC resorts, but needed something very close to UCF for the week. We were unsure about what to expect in a college town with young staff and UCF orientation happening. To our great pleasure were overwhelmed with the professionalism of that staff and the quality of the facility! The staff welcome you back when you return and are observant for even a facial expression of need. The night manager went way above and beyond his duty to be welcoming, personable, and made an impact on a young life in the meantime. I hate to let the cat out of the bag, but when staying at this Double Tree, you're getting way more than your money's worth!

Room tip: Ask about 2 floors for Hilton Honor members
Date of stay: June 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank AClearwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne S, Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this reviewResponded 18 July 2015

Dear AClearwater,

We are happy to hear we fit your needs and exceeded your expectations for being close to the UCF campus. While we do have a very young staff, we take great pleasure in providing top notch customer service. We look forward to continuing to provide you with great customer service the next time you are in town.

Whitney Stygar
Guest Services Manager

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Reviewed 9 July 2015

We were searching for a middle point between beach and Orlando and Winter Park. This hotel was good in all aspects. Very clean, very responsive and helpful staff, kind of luxurious interior. I didn't try breakfast cause there was a wonderful breakfast option with 3 min drive (First Watch).

Room tip: For breakfast, try First Watch. only 3 minutes drive away.
Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Vahidkh62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne S, Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this reviewResponded 18 July 2015

Dear Vahidkh62,

I was pleased to find your review of the newly renovated and modern DoubleTree Orlando East-UCF Area hotel. Hospitality and cleanliness are our #1 priority for our guests and we are happy to provide that for you. We look forward to seeing you again the next time you find yourself in Orlando.

Whitney Stygar
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2015

Just your typical place to sleep, breakfast not included. Liked the in room coffee, but you can also bring your cup downstairs to the restaurant and they will give you coffee, or pay for a cup of Starbucks, which I would not have minded had the Starbucks workers been as friendly as housekeeping and the rest of the staff. The first three days of our four day visit we heard a constant loud clicking from the a/c unit just outside our window and then the elevator didn't work for at least one day. Pool not really big enough to swim laps, but you can do it. And despite what other reviewers say, it is a little to far to walk to UCF from here.

Room tip: Not by the A/C
Date of stay: June 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank lakechiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne S, Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this reviewResponded 18 July 2015

Dear Lakechiro,

Thank you for taking the time to review your recent stay at the DoubleTree Orlando East-UCF Area and providing us with constructive criticism. We will take your feedback into consideration to better train our team, and are happy to hear that you found our housekeeping staff to be very friendly. If ever back in the area we hope you will give us another opportunity to serve you.

Whitney Stygar
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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