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Reviewed 13 August 2016

Beautiful rooms, stayed in a 2 bdrm suite, the staff was very pleasant and helpful. any errors were rectified instantly. Mostly clean, can spend a little more attention to detail. but the best stay I had in a while.

  • Stayed: August 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank eachang1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded 15 August 2016

Thank you so much for your review. We are always thrilled to read when our guests have enjoyed their stay with us! We look forward to welcoming you back to the Westgate Palace Resort again soon!

Anja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2016 via mobile

Gorgeous hotel, clean, tidy, transfer shuttles to Disney, universal, seaworld etc available from outside hotel at no extra cost, loads of extras in hotel, gym, fishing, paddle boats, kids activity centre, plus handy supermarkets and water park in walking distance (10 mins ). Staff helpful, polite. Would highly recommend

Stayed: July 2016, travelled with family
2  Thank Schinkerbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded 15 August 2016

Thank you for being our guest and providing a review of your stay. Coupling exemplary service with praiseworthy facilities is all part of our mission to provide you, our guest, with an excellent vacation. We are delighted to hear you enjoyed your visit with us and hope to have you choose us again the next time you visit the Orlando area.

Anja

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Reviewed 10 August 2016 via mobile

My partner and I stay here every year on our yearly Halloween Horror Nights trips. We love the large 2 bedroom villa as we can both get ready to go to the parks without being in each other's way. We love that the room has a fully equipped kitchen so we can keep food in the fridge for the week and not have to constantly order out or go find a restaurant. We've never found the rooms to be dirty or missing anything unlike other reviews. The staff is always incredibly kind during check in, and if we call for towels or anything else, it is brought swiftly to us.

We know the biggest complaint is being "forced" to go to sales presentations. We have been asked of course, but since we are there with theme park tickets already we have never had a problem. We just explain that we are honestly booked up solid the entire time we are there with our Universal and Disney days, and no one bats an eye.

Stayed: October 2015, travelled as a couple
1  Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded 15 August 2016

We value your review and repeat business. It is certainly gratifying any time we receive a review that lets us know that we are achieving our goal of providing both fantastic accommodations and service. Our staff eagerly awaits your return!

Anja

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Reviewed 9 August 2016 via mobile

We spent our Wedding Anniversary here & loved it. The resort was definitely a home away from home. So many amenities you didn't have to leave. It was in close vicinity to all the theme parks & shopping. Very clean and great service. All the staff were very friendly and helpful. A safe environment, keys were needed to access the elevators.

Stayed: August 2016, travelled as a couple
Thank Dawkgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded 10 August 2016

Thank you for staying with us. We are so thrilled to hear you had a wonderful anniversary stay with us. Our goal is to ensure our guests feel relaxed and taken care of. It is great you enjoyed our property along with its ideal location. Congratulations on your anniversary, we hope to see you again soon.

Allie

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Reviewed 8 August 2016

We were disappointed in the room size. We were shown on the website two room choices. We asked for the deluxe room, that was shown with a dining table. When we got to our room it felt very small. And there was no table.

We asked to change and they said we were in the bigger room. As we are not owners I felt that we were getting the run around.

Also the large bathroom with two sinks was in the secondary room. Although the master room does have a bathtub.

Overall if I was an owner I would be disappointed We were missing an iron, the faucet is almost falling into the sink, they don't provide a sponge and the dishwashwer hardly works because it doesn't have hot enough water.

I would not stay here again due to the below standards of expectations and the feeling that they will cut corners.

We like the pool the best, it was nice for the kids and the place looks great. I didn't like that many of the offered activities had additional costs. Also the internet was included which was a nice surprise.

But after being part of a different timeshare organization this place just doesn't measure up.

Room Tip: We had one at the end of the hall, nice and quiet.
  • Stayed: August 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Vesta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded 10 August 2016

Thank you for taking the time to post your comments. We appreciate your feedback and sincerely regret that we failed to meet your expectations. Please know that the level of service we provide is taken very seriously and we will use your comments to ensure our quality of service is consistent. Although you have decided not to return to our property, we hope you will reconsider and allow us an opportunity to serve you in the future.

Allie

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