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“Decent hotel for the price, but poor customer service!”

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Comfort Suites Universal Studio Area
Ranked #91 of 336 Hotels in Orlando
Certificate of Excellence
Chicago, Illinois
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Decent hotel for the price, but poor customer service!”
Reviewed 31 March 2012

We booked this hotel for our Universal/Seaworld vacation. Location is very close to the parks and there are restaurants in the area. Pool is small, but it was big enough to cool off in and was clean. Room was clean, but were were on the first floor and each morning at 2:00 we were woken up by the neighboring hotel sprinkler which would turn on and spray our window every five minutes for an hour. This was not a mist but a high pressure stream of water which was very annoying! I spoke with the front desk clerk who said they said they could not adjust the neighboring hotels sprinkler, but agreed to give us another room once one became available, three days later. When I asked about a discount I was told that they could not offer me one, and that no one ever complained about this before. They didn't even offer to help move our luggage to the new room. Avoid rooms 123, 125 and 127! If it hadn't been for the poor customer service I would have rated this hotel much higher.

Room Tip: Avoid rooms 123, 125 and 127 unless you like being woken up at 2:00 AM each day by the sprinklers!
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekrakow, General Manager at Comfort Suites Universal Studio Area, responded to this review, 11 April 2012
Cron J, We appreciate you posting a review of your experience at our hotel. Thank you for noticing that we are a clean hotel in great proximity to Universal Studios. As you already know, I was well aware of this issue and it has since been rectified. Our neighbor next door took full responsibility for the sprinkler head. I apologize that my staff did not bring this to my attention earlier. I have since discussed this case with my managers and staff to make sure guest concerns do not fall through the cracks. I try to stay engaged with all my guests to ensure a clean and comfortable stay at my hotel. I was happy to have worked out the issue with you personally and hope you visit us again in the future!
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636 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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Fort Lauderdale, Florida
Level Contributor
160 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 20 March 2012

I stayed here on a whim. I was coming back in town to start my travels out of state and wanted to hang out for a few hours before leaving town. I got one of the closest hotels to Universal so I could go to City Walk. I will say I was impressed. My room was very nice but I do expect this from a Comfort Suites property. The staff was nice and patient with me even though I was rushing them :-). They also recognized my Diamond status with Choice Privileges with a water and a snack..... :-).. For a second I thought I was at a hilton property lol. I was very thankful for that because normally Choice Hotels give you a pat on the back and just say thanks. They are more into rewarding you with points than snacks and beverages at least from what I have seen at various locations. Anyways, this is a great property to stay at. I will definitely stay here again.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 247HardWorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekrakow, General Manager at Comfort Suites Universal Studio Area, responded to this review, 2 April 2012
247hardworker, thank you for the nice review of our hotel. I'm glad my staff recognized your diamond status with Choice Hotels. We are very lucky as we get many diamond, gold and platinum Choice Privileges Members who decide to stay with us. We recongize our guests, because we know if we do, you will come back to visit us again!
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Palm Coast, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 March 2012

Had a horrible experience this past weekend with another Choice hotel, which has really encouraged me to write this review about the Comfort Suites! May I say first and foremost that Eric Krakowski and Sandy are both great managers and very helpful and accomodating! Eric was unfortunately not in this past weekend when we had our horrible experience with the Quality Suites on Turkey Lake, but Sandy stepped right up and helped us out greatly in his absence! Normally our first choice is this hotel, but unfortunately they were all booked up for the two nights we were planning our stay this past weekend. Needless to say, several hundred dollars later and a lot of inconvenience, we ended up having to leave the hotel we booked at and stay at two seperate hotels (the first night of which, might I add, cost us well over $200!). This hotel was booked solid on Friday night, but we did end up staying there on Saturday. Sandy welcomed us and had our room ready bright and early so that we could leave our luggage in the room before heading to the park, and without needing to come back at the normal check-in time later in the day...which would have disturbed our plans for the day (mind you, they were booked solid the night before, so to have gotten a room ready for us that early was really great in my book!). We were greated with a smile and were so happy to come to what was familiar and what we KNEW was clean, etc. This hotel is a GREAT value for the price you pay. Their rates are just slightly above "lower end" hotels, yet they are very clean, staff is very friendly and accomodating (if ANYTHING is not "up to your liking", they make sure to make it right!) and they have an excellent free breakfast with even hot items in the mornings! This is also one of very few hotels that can also accomodate a family of 5 or more, as they are an all-suite hotel. They also happen to be literally down the road from Universal, and also very close to all the other parks. Stay here on your next visit, I assure you that you will NOT be disappointed!

Room Tip: There are specific suites that are somewhat in the middle of the hotel floors, which are a bit large...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pocketfullasunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekrakow, General Manager at Comfort Suites Universal Studio Area, responded to this review, 2 April 2012
pocketfullasunshine, WOW, thank you for the fantastic review of your stay with us! I'm so happy you decided to stay with us and appreciate you mentioning myself and Sandy, my trusted Front Office Manager, in the review. We always try to exceed our guests expectations! We look forward to serving you again!!
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Juneau, Alaska
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 March 2012

This was a very clean hotel, and also had a friendly and helpful staff. The manager was very knowledgable, and concered to help us with everything we needed. The breakfast they provide is very good as well. It's within walking distance to some food places, and Starbucks.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stringbean_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekrakow, General Manager at Comfort Suites Universal Studio Area, responded to this review, 2 April 2012
stringbean69, Thank you very much for the nice review of our hotel. We strive, every day, to provide top notch service and a clean/comfortable room! We will look forward to serving you again in the future!
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 March 2012

Since I have a special discount to stay at any choice hotel, I always pick Comfort Suites because the quality is amazing. From NY to Chicago, every comfort suites I've stayed is leaves me with a great smile at the end.

The front desk clerks as well as the maids were great at this location. We were allowed to check in at 9AM instead of the 3 PM or whatever time it is normally. The free breakfast is fantastic, hot filling food.

The location is within a 5 minute walk to Universal Orlando!!

We will be back to this location again next time we come back.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jvbargains1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekrakow, General Manager at Comfort Suites Universal Studio Area, responded to this review, 21 March 2012
Jvbargains1,

We appreciate the generous review of our hotel! it makes my day to see happy guests. We hope you will visit us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Universal Studio Area

Property: Comfort Suites Universal Studio Area
Address: 5617 Major Blvd, Orlando, FL 32819-7960
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Family Hotel in Orlando
#88 Romantic Hotel in Orlando
#113 Business Hotel in Orlando
Price range (per night): ₹ 6,012 - ₹ 11,378
Hotel Class:2.5 star — Comfort Suites Universal Studio Area 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Comfort Suites Universal Studio Area Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites

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