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All reviews bedroom suite central florida room was clean front desk staff full kitchen place to stay home away from home the entire staff living area bit dated check in was a breeze would definitely stay here again a great stay first floor booked this hotel marriott pets
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Reviewed 28 August 2018 via mobile

Without a doubt this place gets 5 stars!!!!! Phenomenal services, breakfast was always great and hot and the warm baked cookies in the evening were delicious!!!! The staff was extremely accommodating, always lending a helping hand. We had a family room. The room was always kept clean, and well stocked with towels,etc. Cannot wait to return to this hotel the next time we come to visit. Perfect location, close to UCF and such a variety of food selections within the area!!! My children enjoyed the pool as well. Don't forget the warm baked cookies!!!!

Stayed: August 2018, travelled with family
Thank jennifer c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen P, General Manager at TownePlace Suites Orlando East/UCF Area, responded to this reviewResponded 28 August 2018

Jennifer C, Thank you for your wonderful review and the great, positive comments. We hope to see you again if your travels bring you back to the Orlando area.

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Reviewed 14 August 2018

We booked this hotel for the 2 bedroom suite.
The smell in the hallways is atrocious. That alone will keep me from ever coming back there again.
This was our second stay and the first time I thought that maybe someone was just cooking something bad in their room.
After coming back 6 months later, it was the same awful smell.
The suite size is comfortable. Beds are just ok comfort wise.

Poo and pool area is very small and very literally in the parking lo.

We did not eat at the breakfast buffet as it really was not good the last time we ate there. There is a much better breakfast option down the street called First Watch, or there is a Dunlin Donuts 1 minute away.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
Thank JohhnyOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen P, General Manager at TownePlace Suites Orlando East/UCF Area, responded to this reviewResponded 15 August 2018

Thank you for taking the time to write a review of your most recent stay. We appreciate the feedback. We use a scenting company to provide scent. We will speak to them regarding the scent that they are currently using in our hallways.

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Reviewed 20 April 2018

stayed 2 days left hotel to move to a resort noticed we carried fleas with us to new hotel killed what I found call security at new resort to let them know what we found never gave it a thought of staying at a pet hotel they found no active fleas in unit when pest control was brought in ,We must have killed the ones on our cloths never seen anymore Called Marriott hotels when we returned home to complain received a email from hotel denying they have a problem they told us they checked room 116 and found no fleas we must have picked them up here in the room or hall ways they don't just grow on you they did not accept responsibly for the infestation past the buck ??

Room Tip: check room to see if a pet stayed there before you accept the room??
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen P, General Manager at TownePlace Suites Orlando East/UCF Area, responded to this reviewResponded 7 May 2018

RogerD, thank you for taking the time to write a review on for your recent stay at our hotel. Yes, we are a pet friendly hotel. Being pet friendly is an essential element of the TownePlace Suites brand within Marriott. We welcome our pet guests and regularly have several in the hotel at any time. When a room has a pet in it we do a targeted pet clean and assessment and utilize a professional pest control service when necessary. We sincerely apologize that your stay was not as expected during your travels to the Orlando area.

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Reviewed 6 April 2018

The check in was a breeze. I asked for a possible upgrade and my request was accommodated. My parents missed their flight and GM Ellen was very understanding and accommodated us in a two bedroom suite. We spent two nights and we enjoyed our stay. Everyone was very nice and the breakfast was adequate. The building is well maintained and the pool is nice.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank T1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen P, General Manager at TownePlace Suites Orlando East/UCF Area, responded to this reviewResponded 9 April 2018

I am pleased to hear that our front desk team provided you with a smooth check in experience and was able to accommodate your request, helping you to truly enjoy your stay with us. Thank you for sharing your experience, I hope you had safe travels to your next destination!

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Reviewed 11 February 2018 via mobile

We had a tremendous experience from start to the end. Thanks to the day shift crew at the hotel and special thanks to the room service crew. Everyday our rooms were fresh and cleaned.

This staff on breakfast was equally great. Every morning the breakfast was fresh and tasty and the layout was Very attractive and tantalizing. The breakfast consist of eggs, turkey bacon, turkey sausage, cheese, waffles, bagels, muffins, hot and cold beverages not excluding the good old coffee and orange juice.

One recommend the lady at the checkout could be coached to be a bit more friendly, and memorable in a good way. She never asked about the stay and never said thanks for staying at TownePlace Marriott. She took the key and printed the receipt.

Overall a great stay and I will definitely be back. Thanks again Morning crew for going beyond and creating a memorable service experience.

Stayed: February 2018, travelled with family
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen P, General Manager at TownePlace Suites Orlando East/UCF Area, responded to this reviewResponded 12 February 2018

Debbie M,
Thank you so much for taking the time to write your review for The TownePlace Suites Orlando East. We are happy to know that you enjoyed our breakfast and the morning staff. Seems we fell short of offering a great experience during the check out process. Thank you for the feedback and we will work with staff to offer a more friendly service. We do hope we have the opportunity to create a more memorable experience when your travels bring you back to the Orlando UCF area. Please ask for me during your stay. I would love to meet you and talk further about your experience.

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