I have seen some of the reviews on this resort, and think people are expecting too much! It's a 3 star hotel. So far our stay has been ok, the room is well sized and clean, two double beds which are comfortable. The air conditioner is very noisy, and the bath tap drips constantly. The room was cleaned very well by Gwen, no hint of the damp smells some reviewers have mentioned, also I haven't seen any roaches. We haven't tried the pool or the water park yet, so can't comment on those.