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Reviewed 3 April 2018

I had issues with the linen...quite disgusting. They put us in a handicapped accessible room where the water was running on the bathroom floor from the shower. Ordered a simple 8 oz pizza and it was wrong. To top it offorder was delivered and incorrectly, and surprisingly when I checked out and looking for pure courtesy, no one asked me how my stay was, I didn't get a thank you for your stay, good morning. Just looking for, or expecting common courtesy from Guest Services and it just didn't happen.

  • Stayed: March 2018, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
Thank bigbren311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGrandVacations, Area Managing Senior Director, Florida at Parc Soleil by Hilton Grand Vacations, responded to this reviewResponded 5 April 2018

Thank you for your post. We sincerely apologize that your overall experience with us was so underwhelming, as this is not the service our guests have come to expect from us over the years. With this in mind, while also understanding every situation is unique, we’d welcome the opportunity to learn more about your overall experience and discuss what steps we might be able to take to restore your faith and confidence in us. If you would be kind enough to reach out to Caleb Graham, our Guest Services Manager at caleb.graham@hgv.com or on his direct line at 407.465.2672 at your convenience, he would welcome the opportunity to assist you. Again, we apologize for letting you down and look forward to hearing back from you.

Kind regards,
Peter M. Merrill
Area Managing Senior Director, Florida

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

If you are thinking of staying here look into getting a car as it is not close to anything. We checked the map before travelling and thought that everything was pretty close but it was not. We spent so much money on Uber and Lyft and there is no shuttle service at this resort. Overall the resort and ameneties are great and very clean but you should really look up the location and make sure that when you check in that you keep following up once they say they will text you otherwise you could be waiting until 6 PM to get into a room.

  • Stayed: March 2018, travelled with friends
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Review collected in partnership with Hilton Grand Vacations
2  Thank Rosie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGrandVacations, Area Managing Senior Director, Florida at Parc Soleil by Hilton Grand Vacations, responded to this reviewResponded 5 April 2018

Thank you for your post. We are thrilled to know you enjoyed our great resort and amenities. However, we sincerely apologize for your delayed check in on your day of arrival, which while highly unusual, is still completely unacceptable. None the less, we appreciate your comments and hope to have an opportunity to serve you in the future.

Peter M. Merrill
Area Managing Senior Director, Florida

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Love it every time we are going down again today.
It has a kid inside play room with pool, ping pong,ps4, Mario,
And a jungle Jim.
A great pool is there as well and they have a workout room
Overall clean,and great service and complete rooms

Stayed: April 2018, travelled with family
3  Thank PhilRanger-IWGBTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We are owners with HGVC and every year we rent multiple rooms for family along with our family of 6. We go for the New Year’s Eve party they throw at each resort. I prefer this one because the pool has a slide for the kids, the main pool is large and they have multiple hot tubs. I like the walking path around the pond as well. The kids club is great too. We stayed in a 3 bedroom condo. And we also had a one bedroom and 3 other studio units. Everyone had a great time, now if we can get the weather to cooperate next year

Stayed: January 2018, travelled with family
Thank Kandyceelise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

As members of Hilton Grand Vactions Club we prefer Parc Soleil for our Orlando trips. The walk in pool is great for the grandchildren and the extra large hot tubs are great for large groups! Ask for a room to watch the Disney fireworks,you won’t be disappointed!

  • Stayed: March 2018, travelled with family
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Review collected in partnership with Hilton Grand Vacations
1  Thank josephmF7138SL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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