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Reviewed 16 April 2018

Hotel is very nice and closest to park. The walk to city walk is nice. Lots of pretty plants, trees and flowers to look at. The pool area is nice. Check in is the only issue. Not enough workers to handle the incoming visitors. Can be very frustrating.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank lplawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 17 April 2018

Thank you for the rockin' review. We are thrilled you were able to take advantage of our close proximity to the parks and Universal Unlimited Express Passes as they really do take the parks to a whole new level. I will be sure to share your concerns with appropriate department. We look forward to welcoming you back again soon for another vacation fit for a Rock Star. Rock On!

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Reviewed 16 April 2018

We were traveling with our 15 and 13 year old and wanted to stay on Universal Property. Our first choice, Lowes Portofino, was sold out so we chose the Hard Rock. Loved it! Hard Rock is the closest hotel to City Walk and Universal Parks which added a level of convenience. We stayed on the club level and the accommodations were great. The lounge is a great value with breakfast, snacks and dessert served 4 times each day. Service throughout the hotel is great and staff is genuinely friendly. Housekeeper went out of her way to clean up a broken glass in our bathroom to make sure that we were safe. And the front desk contacted us about a stuffed animal that we left behind. The pool area is large and clean with plenty of seating (we were there in April at the tail end of Spring Break).

Room tip: Club level is worth it for the amenities and view. 7th floor was away from the noise of the pool.
Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank alexbJ3309RG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 17 April 2018

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our Rock Royalty Lounge is the perfect way to get those extra must have amenities while staying on property. With turn down service, continental breakfast, snacks throughout the afternoon, afternoon appetizers, 5pm to 7pm Complimentary Beer and Wine Happy Hour, and evening desserts you can't go wrong. Tie that in with our close proximity to the parks, Early Park Admission, and Universal Unlimited Express Passes, your vacation is setup for success. We look forward to welcoming you back again soon for another vacation fit for a Rock Star. Rock on!

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Reviewed 15 April 2018 via mobile

We have stayed at this hotel several times through the years, most recently this past week. We have always had a great time at this hotel! The amenities are great, the hotel is clean, and the staff is very friendly. The pool, water slide, and hot tub are always great. There are also several restaurants on-site. I especially enjoy Emack & Bolio’s, which serves ice cream, shakes, snacks, and hot foods.

In addition to the amenities in the hotel, the location is also great! There is a walking path to CityWalk which is ver clean and well-maintained. You can also take a water taxi to CityWalk if you prefer (although I’ve always walked and do not use the water taxi). When you are at the parks, your room key counts as an express pass to skip the regular lines. Although the parks were crowded with most schools being on April Break this past week, I never had to wait more than 20 minutes for any rides with the express pass.

I highly recommend the Hard Rock Hotel and will continue to stay there for my future trips to Universal Orlando!

Date of stay: April 2018
Trip type: Travelled with family
Thank Husky2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 16 April 2018

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our poolside, water slide, and hot tub. A brief walk or water taxi ride places you right in the heart of the action at Universal CityWalk making our close proximity to the parks and Universal Unlimited Express Passes really do take the parks to a whole new level. We look forward to welcoming you back again soon for another vacation fit for a Rock Star. Rock On!

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Reviewed 15 April 2018 via mobile

Simply amazing. Fantastic experience here. We only stayed for 1 night but was fantastic! Beds in the rooms were amazing. Food at the hotel was expensive but we expected that.

Enjoyed the pool area whilst a band played!

Date of stay: March 2018
Trip type: Travelled with family
Thank Happy842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 16 April 2018

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our newly renovated rooms add an exciting new vibe to the already rockin' good times we feature here at the hotel and our signature Sleep Like a Rock bedding ensures ultimate comfort following an active day at the theme parks. We hope to welcome you back again the next time your travels bring you to Orlando. Take it easy!

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Reviewed 14 April 2018

We absolutely loved Hart Rock Hotel. It has all of the amenities you need, as well as extremely friendly and accommodating staff and very clean. We will definitely return next year and every year after that! The location of the hotel was perfect, just a quick walk to Universal and City Walk and very convenient Water Taxi.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank JAM787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 15 April 2018

We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!

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