While visiting friends in Okeechobee, I required some paperwork be sent to me from my bank in Tennessee. I did not have a mailing address so a delima was before me. I suddenly thought of the Holiday Inn on Parrott Rd and as I am a member of the IHG program, I decided to see it they could help me. Although I had my membership card with me, the young lady on the desk, LORETTA, did not ask for it. My word was OK. I explained my situation and without question provided me with the service I required. I had my paperwork emailed to me at the Holiday Inn. I completed the necessary paperwork and the next day went back to the hotel and met another young lady on the desk named SHERRY. I explained about my membership, again no questions asked, explained I required a fax messege be sent to Tennessee. I gave SHERRY my message and she faxed it to my bank and provided me a confirmation "message sent". Both young ladies sure got me out of a mess, THEY ARE THE BEST.