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“Very Mediocre Hotel” 2 of 5 bubbles
Review of Hilton Ocala

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Hilton Ocala
Ranked #3 of 37 Hotels in Ocala
GreenLeadersGold level
Dayton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Mediocre Hotel”
2 of 5 bubbles Reviewed 2 May 2012

The first thing you see when you approach the desk, is big signs alerting you about debit/card policy, very unfriendly!!! They will hold your account for the room amount plus gratuities and it will not be taken off 7 to 10 business days after check out. Seems to me they are wanting to use the guests money during that time. So, if you take the average rate of 129.00 plus gratuities and average of selling 150 rooms per night they have use of that money at $20,000 one night=$140,000 for 7 days x 30 days=$420,000 per month use of guests credit.
And, please Mr. General Manager when you reply do not sugar coat the reason you do that. Also, I used a credit card and they charged more than my amount on hold, they said it was for gratuities. They make you think if use credit card there will be no extra fees and there is. Also, the carpet was stained and bedskirt was very dirty. Not a friendly hotel!

Room Tip: Dont get a room where they have allowed pets, can smell pet odor
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  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Yahna038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this review, 5 May 2012
Thank you for your comments and giving us the opportunity to clarify for you and other who may not be aware of the process involved when using a debit card verses a credit card. We post the debit card notice at the front desk as a convenience for our guests and most are very happy that we let them know how the banks handle their account.
when a debit card is presented for payment at the hotel it is swiped into our system just as a credit card. we "authorize the card for the amount of your stay; we do not charge ther card. However, the BANK (not the hotel) views you choice to use your debit card as your commitment to use the funds in your account...thus, the BANK (not the hotel) puts a hold on the funds in your account so they are available should you determine to pay with this card on check.
Your credit card is always authorized for the amount of the charges...this is not a charge against your account. it is simply authorizing the card to verify there is a sufficient credit limit on your card for the length of your stay. Nothing is charged until checkout.
Since we are a full-service hotel, we do authorize an addition small amount for INCIDENTAL charges you may place to the room such as restaurant charges, etc. but again...nothing is charged if you charge nothing to your room or card during your stay.

We apologize if our effort to communicate the difference in the way cards are handled by the bank was not clear....and certainly hope this helps you in the future
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1,528 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (215)
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English first
Ocala
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

The Hilton in The Horse Captial of the World. Great Place to stay. Right off I-75 Exit 350. In the back off the main road. Nice and quiet. Have a drink at the bar and relax or go out by the pool.
Clean rooms and friendly staff. The nicest place to stay in Ocala. Check it out.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MacOcalaFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this review, 30 April 2012
Your concise notes say it all.....Ocala is well known for it's contribution to the thoroughbred horse industry and the champions that are both bred and trained here. The Hilton Ocala takes a great deal of pride in bringing that championship feeling home to each and every guest. While our own "resident Clydesdale" Buddy may not be the racing type, he will offer a wonderful carriage ride to each of our guests.every Thursday through Sunday afternoon.
The 15,000 sq ft pool deck certainly offers a great way to relax, and snag your favoriate beverage from the Starting Gate Lobby bar. We hope you visit us each and every time you visit the area.
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Detroit, Michigan
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 27 April 2012

I was travelling through Ocala with a buddy, and we booked a room at this hotel on reward points. We were presently surprised when arrived to find out the room we had booked was the presidential suite. The room was about three normal rooms, it had a walk-in-closet a wet bar, a awesome king bed along with a flat screen. In the living room it had 2 large couches and a second flat screen tv. In the bathroom 1/3 of the room there was a very large Jacuzzi tub, and an enormous water closet that was separated by pocket doors.

During check-in we were delayed because the room was not ready, we sat at the bar which was pretty desolate. The barkeep was extremely friendly and stopped over to talk to us and kept the drinks and snacks flowing.

Of every hotel I have stayed at in Florida, I have to say this is my favorite hotel and one of my favorite hotel memories.

  • Stayed November 2011, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wils9362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this review, 30 April 2012
Every once in a while you get the lucky draw of the cards, and that makes for a memorable event. Since both our 8th and 9th floors are VIP key access floors, and your presidential suite was on the 9th floor...you had the benefit of an enormous, well-appointed suite as well as key-access to your floor and the VIP lounge.
We hope to see you back again soon
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Scranton, Pennsylvania
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

Stayed at this very nice clean comfortable hotel off I-75. Good free breakfast included with efficient service. Happy hour, horse people all over, nice atmosphere - would stay again.

Room Tip: I was on the 5th floor and it was quiet and clean and suitable to me.
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  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank trishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this review, 22 April 2012
If you like being in the center of Ocala's horse country and meeting the nicest people...you certainly chose the right place on the right weekend to visit the Hilton Ocala. As we approach the area's big April thoroughbred sale at Ocala Breeders Sales, we are always proud to host some of the most respected people in that industry during their travel to Ocala.
Thank you for you positive comments regarding our hotel - we take a great deal of pride in providing the level of hospitality and service that makes us a true piece of "paradise in the heart of horse country."
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Vancouver, Canada
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 18 April 2012

Stayed here last year, and went back again this year, and decided to write a review.

The good:
Good breakfast
Wonderful service, friendly staff, good internet connection speed.
Good location, just off I-75. Nice restaurant around this hotel

The bad:
Some room location is very close to service room which operates very early in the morning, somewhat noisy and could potentially affect your sleep.

Room Tip: Try out the Tony's sushi close by, excellent food and very friendly servers.
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  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michsyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl K, Manager at Hilton Ocala, responded to this review, 19 April 2012
As always....we appreciate feedback from our guests and when you are happy so are we. You certainly are correct about the great dining both in and around the hotel. Arthur's Restaurant inside the Hilton is one of the area's most popular lunch and dinner desitinations...and if you are here on Sunday, our Sunday bruch is beyond fantastic.
Even though we are located just off the busy I-75...our resort-like secluded 6-acre setting offers acres of pristine oak lined grass paddock, oversized pool deck and lots more.
We look seeing you here again in the future.
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Additional Information about Hilton Ocala

Property: Hilton Ocala
Address: 3600 SW 36th Ave, Ocala, FL 34474-4474
Phone Number:
Region: United States > Florida > Central Florida > Ocala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ocala
#3 Business Hotel in Ocala
#5 Family Hotel in Ocala
#5 Romantic Hotel in Ocala
Price range (per night): ₹ 7,608 - ₹ 11,790
Hotel Class:3.5 star — Hilton Ocala 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The Hilton Ocala is truely a "Piece of Paradise in the Heart of Horse Country." Located just off I-75 at SR200 you will find the area's most popular restaurants within walking or a short drive distance from the hotel. At the Hilton Ocala, you will find every comfort of home or office. Each room features comfortable, plush bedding, ample work-desk space, modern decor, and more. Our 8th & 9th VIP floors include access to our 9th floor VIP lounge with morning continental breakfast, evening appetizers, drink specials, and more.When it's time to relax, induldge in our large outdoor heated pool or whirlpool, or just relax on our enormous pool deck. If a little exercise is part of your day, take a jog outback in the glade and visit Buddy, our resident Clydesdale horse, and enjoy our outdoor fitness stations or workout in our well-equipped in door fitness center.The Starting Gate lobby bar is perfect for a cool beverage, dinner, or late night snack. Arthur's Restaurant is on of Ocala's most popular dining destinations open for Breakfast, lunch, dinner, and Sunday Brunch. ... more   less 
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Also Known As:
Hilton Ocala Hotel Ocala
Hilton Hotel Ocala
Ocala Hilton Hotel

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