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Traveller rating
853
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58
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All reviews ocean view hotel restaurant holiday inn new smyrna full size fridge separate bedroom front desk staff living area great place to stay beds were comfortable coffee maker great room get away across the street kitchenette bw balcony
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Reviewed 30 May 2021

we have stayed for over 30 years and will keep coming back. the staff is excellent and the rooms
are always clean. The double beds were not very comfortable, but we still had a good experience,
and look forward to visiting again.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank zdut
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
dana danhoffer, Revenue Management at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded 12 May 2022

Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at bwnsbgm@gmail.com .

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Stay Safe,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2021

The Front desk clerk at check-in was extremely professional and helpful. I had mistakenly booked the hotel for the wrong arrival night. He went above and beyond to accommodate us. The rooms were spacious and clean. The ocean view was spectacular. Any of the employees we interacted with were friendly. It’s was a fabulous experience. I would highly recommend staying here.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kmzschoon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
dana danhoffer, Revenue Management at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded 12 May 2022

Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at bwnsbgm@gmail.com .

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Stay Safe,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2021

My family and I grabbed 2 rooms last minute for a good price. We were able to check in early because the rooms were ready, they put us right next to each other which was great. The rooms were huge for the price, the balcony was perfect, and so was the view. The easy beach access was very convenient and I was able to park the car under the hotel so it wasn’t in the sun all day.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Christina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
dana danhoffer, Revenue Management at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded 12 May 2022

Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at bwnsbgm@gmail.com .

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Stay Safe,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2021

Great hotel - friendly service - great rooms and location. Right on the beach, with beach rentals provided by 3rd party vendor (umbrellas, chairs, tables, etc.) Clean rooms, good pool area - can see beach -

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank meeHere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
dana danhoffer, Revenue Management at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded 12 May 2022

Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at bwnsbgm@gmail.com .

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Stay Safe,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2021

. This may not be a luxury hotel but everything about it and it was perfect. The rooms were exceptionally large and comfortable and clean very clean. Everything in them that you could need. The staff were all exceptionally Pleasant and helpful. We most enjoyed the balcony facing the ocean we sat there so I was watching me ocean waves. Food in the restaurant was very good and the view from the restaurant was awesome. I would highly recommend this hotel

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank heffnerlorraine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
dana danhoffer, Revenue Management at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded 12 May 2022

Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at bwnsbgm@gmail.com .

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Stay Safe,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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