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Traveller rating
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All reviews garbage cans huge closet parking garage flagler avenue evening entertainment breakfast crew oatmeal fire pit restaurants bars every staff member breakfast area rooms are large per night perfect location ocean front the hotel is clean love this place
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4 - 9 of 172 reviews
Reviewed 18 August 2022 via mobile

The good:
Location. You are on the beach and can walk to shops & restaurants. The free breakfast is good. They even had gluten free options (I have celiac). There is a hotel bar inside the lobby near the pool and that was nice.

The bad:
Small pool. The A/C in our room did not work well. It was humid and created wet spots on the carpet. We paid ~$712/2 nights, so that was disappointing. There was also a large stain in the carpet. The beds are pretty stiff. The kids hated the sofa bed-they could feel the mattress springs.

Date of stay: August 2022
Trip type: Travelled with family
Thank kacey k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Childs, Sales at SpringHill Suites by Marriott New Smyrna Beach, responded to this reviewResponded 19 August 2022

Thank you for sharing about your stay with us. We have shared your feedback with our leadership team. Thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2022

We are Floridians who have chosen this hotel the past 3 years for a family reunion. We have had 3 rooms each year. We have watched this hotel decline. During this year’s stay, we received 3 different directions from front desk staff as to how to get maid service. Housekeeping did not come to any rooms from Thursday to Sunday. We set full garbage cans in the hall and they were never emptied. The restrooms in the lobby were filthy as were the elevators. I think people from the beach are using the lobby restrooms because the door from the pool area is left unlocked. The men’s restroom in the lobby was out of order each day for a period of time. A bartender indicated the card key pad to enter the lobby from the pool had been broken for a ‘long time’. It is a great location & great setup for families with the pool/beach/restaurant access. I noted a change of ‘attitude’ with the staff. Possibly they are short handed and underpaid. Bottom line from us (return guests) to this facility and frequent user of Marriott, is the price of rooms has soared (ex. went from 250.00 per night on Thursday to 350.00 per night on Friday and Saturday) for same lack of attention to cleanliness and service. As mentioned we travel and stay with Marriott often and have enjoyed and have come to expect a level of service comparable to price. We are rethinking our vacation plans for next summer. As Floridians, we have many choices.

Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
Thank holliew693
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Childs, Sales at SpringHill Suites by Marriott New Smyrna Beach, responded to this reviewResponded 13 July 2022

Thank you for sharing about your stay with us. We sincerely apologize that we did not meet your expectations. Your feedback has been shared with our leadership team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2022

Great location and large nice comfortable rooms with great ac and coffee and refrigerator. Most rooms have NO view. Housekeeping is non existent on a 4 night stay Marriott needs to clean the rooms and we did not know- Front Desk workers do NOT ask you if you want housekeeping all they want is your CC even though i booked with my cc!! Wait for towels is ridiculous just put them out for the guests no one wants these thin overused beach towels - have some faith in your guests. Bar lacked good service and NO OUTSIDE bar service NO FOOD service in entire hotel except horrible breakfast that ends way too early for people on relaxing beach vacation - breakfast everyday was same powdered cold scrambled eggs and gross sausage and oatmeal and waffles - nothing else no change no variety HILTON has Marriott beat on breakfast!! Juice was watered down crap. The pool is surrounded by a closed gate so doesn't make for great atmosphere and is very small!!! No music or anything fun at the pool. No beach chairs or umbrellas. No happy hour. Overall a nice stay just not anything special, very quiet, but great location!
Marriott keeps charging Higher and Higher prices and keeps cutting the amenities like housekeeping, no body lotions in room or anything else but shampoo/conditioner in showers. Exercise room has barely anything in it. Charge for Parking for their guests too after such high room prices this year - sign of the times GOUGE your loyal guests Marriott. By way if your a higher up Marriott member you are not even acknowledged no welcome gifts no lounge, nothing!! Sad doesn't pay to be a Marriott rewards member.

Room tip: Most rooms have NO view so doesn't matter
Date of stay: May 2022
    • Value
    • Location
    • Service
1  Thank barb88888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Childs, Sales at SpringHill Suites by Marriott New Smyrna Beach, responded to this reviewResponded 25 May 2022

Thank you for sharing about your stay with us. We sincerely apologize for not meeting your expectations. Your feedback has been shared with our leadership team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2022

From the moment we arrived (checked in early with no problem) til the moment we left every single staff member was perfect and professional. Spotless room, perfect bar and drinks, fire pit nights and absolute five star service. We will be back.

Date of stay: May 2022
Thank acrossmile
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Childs, Sales at SpringHill Suites by Marriott New Smyrna Beach, responded to this reviewResponded 11 May 2022

Thank you for the 5 Star review! We look forward to seeing you again soon.

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Reviewed 6 May 2022 via mobile

I'm a travel industry professional, this hotel checked all the boxes. The room was very clean and well stocked.
The staff was friendly and helpful. Convenient to all the hot spots and a beach access next to the pool.
I will stay here again and refer my friends.

Date of stay: May 2022
Trip type: Travelled on business
Thank ManhattanWalkingTour
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Childs, Sales at SpringHill Suites by Marriott New Smyrna Beach, responded to this reviewResponded 9 May 2022

Thank you for the exceptional review! We look forward to seeing you again soon.

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