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Reviewed 18 June 2018

I really enjoyed my stay at the Ritz Carlton on the beach. The rooms were very nice, the staff are the best of the best, and the views are absolutely stunning . The only disappointing thing was the food. One last thing, the restaurants and bars don't serve Heineken .

Room Tip: I'm pretty sure all rooms have an ocean view
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 1southernman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2018

Overall poor service. Terrazzo has a number of hygiene issues. Watched staff clean a table that I was about to be given by using a dirty napkin to dry wipe the table smearing the place mats with food from previous guests. When I complained I was challenged. We ended up leaving the property driving to a nearby restaurant called Skillets. Drinks at Dusk tasted like bleach had infiltrated the soda lines. Mentioned the problem to the bar tender and got the reply of “yes” we’ve had problems with the lines rather than asking if we would like another drink. Gumbo Limbo disgraceful and disgusting with its filthy tables and chairs and generic overpriced sports bar food. Children’s game room pathetic and not maintained. Hotel was largely dated and parts not maintained very well. Would not return. Ritz Carlton is no longer a high end hotel brand.

Room Tip: I would recommend going to another Naples Hotel.
Stayed: June 2018, travelled with family
2  Thank Columbus360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy P, Director of Guest Relations and Recreation at The Ritz-Carlton, Naples, responded to this reviewResponded 17 June 2018

Dear Colunbus360,

We take great pride in the level of service and attention to detail that we are able to provide our guests, and I deeply regret if this was inconsistent during your time with us. The examples you have listed are certainly not up to the standards that we expect from our ladies and gentlemen and it will be addressed with the appropriate areas.

We appreciate your feedback and take it very seriously

Sincerely,
Tammy Pauly
Director of Guest Relations and Recreation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Quick three day vacation - get away from the madness. It was perfect. Spent one day at Spa - massage followed by solitary cleansing water ritual in salt baths. Private area for Spa guests by pool to relax. The Spa cafe is the best restaurant on property for healthy eaters - beautifully prepared simple dishes. The Italian restaurant on property is fantastic for dinner also.

Stayed: February 2018
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

Love this hotel and plan on coming back. The rooms are very comfortable and loved my ocean view. The spa was great and I loved the mineral pool. I feel so relaxed I am not ready to go home yet. The staff is very friendly at the beach bear. This place lives up the quality that ritz Carlton offers.

Stayed: June 2018, travelled on business
Thank shack12016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

My company had a conference here this week- morning meetings and free time in the afternoon. I’ve stayed at some amazing hotels over the years and this one hasn’t let me down at all. The staff are extremely well trained, helpful and friendly. This includes the front desk, servers, housekeepers etc...
Special kudos to Vinny and Miles at the beach bar/restaurant. Vinny is a great bartender and we really enjoyed our conversation with him and Miles. The Spa is fantastic! The locker rooms have everything you’d ever need. Great water treatment- freezing cold water followed by hot water and a jacuzzi with a water fall. Steam-bath and sauna nice too. My wife and I did a couples massage with Leah and Kelly. They were great- so relaxing and therapeutic!
Only negative that comes to mind is some areas seem a little dated and need refreshing but it really didn’t detract from our stay- truly a beautiful hotel.

Stayed: June 2018, travelled on business
Thank 144stevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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