Outstanding resort with premium amenities. Excellent beach, pools, gym and great service from the concierge. Restaurant host/hostess was not friendly but everyone else was outstanding. Will be back again!More
- Free Wifi
- Free Parking
Outstanding resort with premium amenities. Excellent beach, pools, gym and great service from the concierge. Restaurant host/hostess was not friendly but everyone else was outstanding. Will be back again!MoreShow less
Thank you this kind review, we're glad it was an "outstanding" vacation. The concierge will be pleased to hear your praise as well, we agree they do a very good job. We look forward to your return visit.
The process for reservations at Baleen is horrible. we were placed on a waiting list and told that we would receive a call back. no call so we went down early to save a table in the bar area. then, when checking with host for 4th time, we were told they could easily seat us. when asked why they didn't call, host said they just didn't get around to it. wait service for breakfast both days was horribly slow and inattentive. Dinner server was great. Resort is very nice overall but the service levels are not at all what one would expect for the price level.
We appreciate you taking the time to share this review, and are glad to hear you enjoyed the resort overall. We will follow up on your dining experience, since we agree that this should be to the same high standard of service you enjoyed elsewhere on property. Thank you again for the review, and we hope you will return to LaPlaya in the future.
I have stayed at La Playa in Naples many times for an annual board retreat. I was curious to see the renovation after the storm damage they incurred.
The lower level and the guest rooms have been renovated. The lower level has been updated and lighted but I think they lost some of the La Playa charm in the update and made it look a bit too much like every other Florida hotel. The floor in particular seems a bit industrial strength - a departure from the tile that preexisted.
The rooms are fresh and nice, although the decent bathrooms have not been updated. They have a modern Florida feel and of course, the views are stunning.
The one thing that has not been updated is the elevators in the main tower and they separately need it. Slow, creaky and irregularly in service, they would benefit from a more rapid modern version.
Check in and service from their largely European staff was polite and professional.
La Playa has one of the best and widest beaches in the region and that’s the reason to come here. The beach, the views and the sunsets cannot be beat.
A good update to a grand hotel - but lost some of the charm.
Thank you for this kind review, and for staying with us so many times over the years.
We actually were under improvements prior to Irma - as you can imagine, the combination of the two made for quite a recovery effort! But while some of the renovations were a result of the storm, the majority were part of our continuous improvements and refreshing of the property to keep things to the high standard guests like you expect from a LaPlaya stay. While any change will never please every guest, we welcome your feedback on the upgrades, and hope that you will see the $30 million in improvements the resort has received as part of our ongoing commitment to offering you the best stay possible.
We are pleased to hear you enjoyed the room, our friendly team members, and of course the beach and views that are such a key part of the resort. Thank you again for the review, and we hope you return to LaPlaya soon, either for your board meeting or a personal getaway.
My wife and I decided on a last minute two night trip to Naples and chose La Playa- what a great decision!
We stayed in the beachfront "tower" overlooking the restaurant and beach ; our room was spacious and our views of the sunsets will linger in our memories for a lifetime.
We found the staff to be caring and attentive in particular the service staff on the beach who tended to our every need. The restaurant is perfectly situated on the beach. With a relaxed daytime atmosphere and a romantic dinner environment we were able to have the exact experience we were looking for at different times of the day. I almost forgot, the food was fantastic!
We can't wait to return to this lovely spot.
Thank you for taking the chance on us for your last minute getaway. The Gulf Tower rooms with their view of the beach are tough to beat: the experience of a Naples sunset from the comfort of your balcony is one of the resort's highlights. We are glad you found the staff were high quality in all aspects of the resort, our friendly service is a point of pride for us. And any meal at Baleen is a great memory when you have good food and the oceanfront views.
Whether a longer stay or another spur of the moment getaway, we look forward to your next visit!
See my comments on the previous survey. You've got a great property. Now work on your customer experience a bit more. If I chose you guys over Edgewater, Naples Beach Club, and the RItz, make me feel like I've made a good choice. I didn't feel that on my last visit (Feb 16-18, 2018)
Thank you for sharing this review, and your kind words about the property. We are not sure what previous survey you completed but would love to know more about your stay. Excellent customer service is a priority for us as a resort, and something we normally receive top marks for. If you would be willing to share a bit more about your stay, our Rooms Director Brandon Tyler (BTyler@laplayaresort.com) would like the opportunity to hear more about what you feel could be improved.
Thank you very much for the feedback, it's the main way we can improve.
We stayed at the LaPlaya over winter break. A very busy time of year, but the staff made you feel like you were the only person there. Food was great. Pools were great, Beach was great. Drinks were great. Wonderful time had by all.
Thank you for staying with us for your Winter Break. While it is indeed a busy time of year for beach resorts in Florida, we are glad the LaPlaya team made you feel like "the only person here". We are glad your vacation was such a good one, and hope you will return.