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“Almost perfect!”

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LaPlaya Beach & Golf Resort, A Noble House Resort
Ranked #13 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersBronze level
Whitby
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Almost perfect!”
Reviewed 8 May 2012

My husband and I stayed at La Playa last month. It was our second visit to this location. We absolutely LOVE everything about this resort. However, it was very upsetting when we received a knock on our door informing us that the water was going to be shut off from 12:00 A.M - 6:00 A.M and then, for the next 24 hours there was a " boil your water" alert. We were handed 2 bottles of water. Are you kidding? That wasn't what I would have expected from this resort. This occurred at 3:00 P.M. We decided to check out and go to the Ritz. When my husband went to the front desk they actually wanted to charge us for the night. How absurd! I think that your public relations could use some work.

Stayed April 2012, travelled as a couple
Helpful?
1 Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 10 May 2012
Thank you for your recent visit to LaPlaya! We appreciate your visit and your continued support of our Resort. We take our reviews very seriously, and while it appears most of your stay was enjoyable, we are sorry we did not exceed expectations this time.

I would like to apologize about the project that took place at LaPlaya on Sunday April 15th that impacted your stay. Unfortunately, we received notice from the county that our water meter had to be replaced and this one-time project included shutting off the water supply to the building for a brief period of time. As a result, we were placed on a precautionary 24 hour boil water notice. Our team delivered bottled water throughout the overnight hours this project took place, and also during the boil water notice. Certainly the team's focus was to make our guests comfortable during this time.

I can certainly understand your frustration as this was completed, and I am sorry that we could not accommodate you further, and respect your decision to find alternative accommodations that evening.

If you would like to discuss this further, please feel free to contact me. We hope you will consider LaPlaya again in the future,

Jason K. Moll
Director of Rooms
239-598-5114
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (670)
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English first
Hagerstown, Maryland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2012

Thinking of a vacation to South Florida this is THE place to stay. My wife and I spent 4 days here to celebrate our 15th year wedding anniversary and we were not disappointed. The facility is immaculate, the beach is pristine, and the service was second to none. Stay in the Beach House with an ocean view if at all possible; it is worth the extra expense.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Mdterp911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 11 May 2012
Thank you for your recent visit to LaPlaya! We’re pleased that our resort’s location and service-oriented associates helped make your 15th anniversary a memorable one. And happy to see that you enjoyed the Beach House – it’s pretty difficult to get a room closer to the beach without hitting the waves!

We hope to be your destination of choice on your next visit to Naples.

Kind Regards,

Chris Grossman
Rooms Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington State
1 review
Reviewed 5 May 2012

My adult daughter and I booked a girls trip to Florida to escape the rain and cold of the Pacific Northwest. This beautiful, wonderful, truly fabulous staff saved our vacation after having an awful experience while lodging near Disney. As soon as we pulled into the LaPlaya we were treated like royalty! The staff is absolutely devoted to ensuring that their guests have a wonderful stay. We would have like to remain at this facility for more than just the two nights, but unfortunately because we were past the "cancellation period" for our next desintation, the hotel wouldn't honor our request and told us we would be charged regardless. That being said, we took advantage of every second our our stay at LaPlaya and the awesome beach, luxurious room,exquisite lobby and best of all the exceptional staff!. We are already looking at when we can visit again and will certainly look into sister hotels when planning our next vacation.

Room Tip: Great sunset views from oceanfront rooms.
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SceneSaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 6 May 2012
Thank you for choosing LaPlaya and sharing your experience on TripAdvisor! Reading a review such as yours is very special to us as it really encompasses our main goal of providing a clean resort with superb food and beverage delivered by a friendly and professional staff. We’re pleased that your experience at LaPlaya helped turn your vacation around – and thank you for recognizing our staff as the highlight of your experience. We will be sure to share your review with our entire team as they always enjoy reading about the positive experiences created by their attentive and friendly service.

Thank you again for your visit and support. We look forward to welcoming you back in the near future.

Kind Regards,

Chris Grossman
Rooms Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level 4 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 May 2012

We booked LaPlaya about a month before traveling after our original vacation got cancelled last month. It came highly recommended by a high end travel agent, and I totally understand why. It is cheaper than the Ritz, right on the beach, and well run all around. We stayed as a family with our 2 young children in the newer rooms right across the street from the main resort. We had a beautiful Bay view with balcony, 2 lovely 4 poster beds, a nice bathroom and enough space for a rollaway crib and the 4 of us. We had a very nice stay. Poolside service was attentive, beach service had a pretty good system and didn't disappoint. But I couldn't help but feel something was missing throughout our stay. It was little things. The breakfast buffet at $20+ pp left something to be desired- no parfaits, not a ton of fresh fruit or cheeses, no smoked salmon, even the pastries seemed limited. The didn't even have iced coffee! This is FL! You would think people drink iced coffee there regularly and don't just pour hot coffee over ice. Also my husband likes to drink Dark and Stomys during the day and the bar wasn't stocked with ginger beer. This has not really been a problem on other vacations. The grounds were well maintained. There were 4 small pools, but none were particularly kid friendly. They could use a more shallow option or a zero entry pool, but my son was happy to splash on the steps and around the perimeter. We did eat at Baleen one night and had heard amazing things but would say the food was decent, not great. Our favorite part was the fire pit. My husband bought a smores kit from the front desk and my son was in heaven for 2 nights roasting marshmallows. The valet was very efficient for those who rent cars during their stay. The three other things that took away from the trip were: there was a number of groups/conferences staying there which seemed to take up a lot of pool space, the spa was small and not much of a facility (no lockers, sauna, etc), and rather than have their own babysitters they farm out to a service that has a 4 hour minimum and isn't cheap for a night out. That being said our babysitter was fantastic! Overall, we had a very nice week. The location couldn't be better, the service was good and the room was nice. But if we go back to Naples we will definitely try to stay at the Ritz, which is a huge resort rather than a boutique hotel (which was fully booked this time).

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank StuckinNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 6 May 2012
Thank you for your positive review of LaPlaya! We’re pleased that you chose us for your vacation – and glad to see that you had an all around enjoyable visit. In particular, it’s great to read your comments regarding your spacious and well appointed guestroom, our friendly and efficient beach/pool operation, and the ever popular fire pit. Our entire team strives to provide our guests with a comfortable and relaxing experience, and we will be sure to share your praise with our team.

Please accept our apologies for those areas where you were looking for some different options. We’ll be sure to share your comments regarding the breakfast buffet, iced coffee, and ginger beer with our food and beverage team. Our culinary staff is always looking to make improvements and changes that will benefit each patron’s experience, so your feedback is most appreciated.

We’d be happy to welcome you back to LaPlaya on a future trip. Being a boutique resort we do have more of an intimate feel, yet also believe that this allows us to offer our guests a high level of personalized service and attention to detail. If I may be of any assistance on a future trip to Naples, please feel free to contact me directly.

Kind Regards,

Chris Grossman
Rooms Manager
239-597-3123 Ext. 5916
cgrossman@laplayaresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 May 2012

The Laplaya Has to be one of The Best Hotels in The Country an I have been to many.
The Staff could not be on their game any better.And management should take notice.
They would be helping you out ,even if your not looking for any , they are just there.
Bar food, The best, The Crab cocktail to die for.Bartenders, Oh ya the bomb! Super,
I don't really drink per say ,but when I asked them to make me something it was good.
Fantastic beach crew, very clean beach front.Concerge, Gayle, Homerun allthe way,She knows the places we wanted to go and they are hidden off thebeaten path, where the locals go, because she is on of them.And I am proud to say she is from My home State. Off The Hook
Pro. We can't wait to go back. Great Vacation.

Room Tip: I have stayed in a three area's, all great, but nothing like somewhere 8 floors or higher for th...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SoxFan57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Manager at LaPlaya Beach & Golf Resort, A Noble House Resort, responded to this review, 6 May 2012
Thank you for your return visit to LaPlaya and for once again sharing your experience with others via TripAdvisor! We’re happy that you chose us once again for your trip – and glad to see that you had just as good a time as your visit back in 2006. Our entire team works diligently to provide our guests with a first class experience, and it really means a lot to us that you have designated LaPlaya as one of your favorite resorts.

Thank you also for recognizing our concierge Gail for her outstanding service. We’ll be sure that she receives the recognition that she deserves.

Thank you again for your visit and support. We hope to welcome you back someday soon.

Kind Regards,

Chris Grossman
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LaPlaya Beach & Golf Resort, A Noble House Resort

Property: LaPlaya Beach & Golf Resort, A Noble House Resort
Address: 9891 Gulf Shore Drive, Naples, FL 34108-2019
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > North Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Naples
#4 On the Beach Hotel in Naples
#5 Business Hotel in Naples
#6 Spa Hotel in Naples
#7 Romantic Hotel in Naples
#9 Luxury Hotel in Naples
#10 Family Hotel in Naples
Price range (per night): ₹ 15,345 - ₹ 45,841
Hotel Class:4.5 star — LaPlaya Beach & Golf Resort, A Noble House Resort 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Step onto the beach from your private oceanfront guestroom at one of the best Naples, Florida beach resorts. Be greeted by cloudless skies, sparkling turquoise waters and white sandy beaches every morning at our Florida beach resort. As a guest of LaPlaya Beach and Golf Resort, this image of paradise is your daily reality. One of Florida's finest resort hotels, LaPlaya rests between the Gulf of Mexico and picturesque Vanderbilt Bay, offering guests a rare chance to experience South Florida's tropical beauty from front-row seats. Compared to most luxury Florida resorts, LaPlaya Beach and Golf Resort reflects the contemporary lifestyle and easygoing attitude of South Florida. LaPlaya Beach Resort is a place where guests can truly feel at home. ... more   less 
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Also Known As:
La Playa Beach Hotel
La Playa Naples Florida
Naples La Playa Beach
Naples La Playa Resort
Playa Beach Hotel
La Playa Beach Resort Naples
La Playa Resort Naples
Laplaya Beach And Golf Resort
LaPlaya Beach & Golf Resort, A Noble House Resort Naples, Florida

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