First off I love Naples! I am pretty disappointed with the hotel it self- the staff is not very professional (besides michelle she is awesome) they do not seem to comprehend customer service and what professionalism is.. the staff is pretty young that could be the issue?
The hotel is pretty dirty and old.. pictures were definitely deceiving! I am A CLEAN freak and as soon as we walked I to the hotel i could see the dust. When we got to the room the sheets had hair and yellow stains on them.. instantly went and tried to book another hotel but they were all full due to the holiday. The entertainment center was extremely dusty- the lights were very dusty- you can tell the room hasn’t been vacuumed in years probably. the shower was dirty and mold on the shower glass door. paint chipping on the walls dirty glass windows - tv sound didn’t work- just GROSS!!! Never again. Typically we stay at the Naples Beach hotel & resort but we planned the trip last minute... definitely learned my lesson. If you are A clean freak dont stay here.
- Free Wifi
- Free Parking