Poor customer service
No ability to handle mistakes
Treat you like crap
We always prefer to support our local restaurants. We are full time Naples residents and order on a regular basis from them. Today was a complete horrible experience. And not the first time, either!
We placed a delivery order. It was wrong and cold. When I called to raise the concern, they told me they’d remake the correct order and send it back out. 2 mins later they call me back arguing to me that they delivered the correct order. I asked to speak to the manager, who would not come to the phone. I could hear someone yelling at the poor employee on the phone with me to explain to me how they gave me the correct order.
They overcharge $30 for this order of angel hair pasta that is obviously boxed pasta and they don’t have the decency to speak with me.
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