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“Low Expectations, Lower Results”
Review of Stadium Hotel

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Stadium Hotel
Ranked #1 of 1 Hotels in Miami Gardens
Thunder Bay, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Low Expectations, Lower Results”
Reviewed 5 April 2012

As someone who travels throughout North America 5-10 times a year over the last 10 years I felt obligated to post a review on this place. Having stayed in over 100 hotels in my life I can say in all honesty this is the worst hotel when it comes to service and right up there as worst for property as well. The lone positive point for this hotel is that it’s relatively safe but that is by default as it’s located in an industrial area with minimal foot traffic nearby.

Now onto the laundry list of drawbacks. First and foremost the low quality staff. The front desk couldn’t manage the simplest of questions. I asked for change for a $10 bill and the guy looked at me, took a step back and asked a manager. When I stopped a room cleaner in the hall and asked for a clean towel she spoke to a co-worker and actually told a co-worker to “shut up” right in front of me. I called the front desk and requested two towels; the front desk lady said to give it 5 minutes and they just never came. I asked for directions to the closest restaurant and shopping mall and the guy just said “I don’t know”. He clearly is not familiar with the very basic, free online service called Google Maps. Speaking of online this place advertises free Wi-Fi. Putting a home router with a maximum capacity of 1500 sq ft does not constitute Wi-Fi for a 9 storey hotel. When I asked the front desk attendant about the bandwidth issues she simply lowered her head and did not acknowledge me.

The amenities at the El Palacio were all poor. The pool was full of dirt, insects and debris. The pool chairs had plenty of stains and cigarette burns. On top of that the pool stunk. The free continental breakfast consisted of bread and an empty coffee urn. If your hotel is sold out for the weekend you would think it would be wise to stock up your vending machines. There was a vending machine with nothing but a Big Turk chocolate bar. The bar/restaurant upstairs had friendly service but not very sharp. I asked for vinegar with my fries and was informed they were out. I’m not a culinary specialist but I thought vinegar was a standard kitchen staple. The décor is very bad as well. There are posters all over the main floor advertising their restaurant as well as their wedding package. Out of curiosity I checked out their wedding court yard (for only $150!!) and couldn’t imagine what couple would want to celebrate the commitment of marriage at a rusted arch with dried grass around it.

This hotel was unhelpful, unclean, unfriendly and unwelcoming. I will never ever stay at the El Palacio again.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank R J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William21485, General Manager at Stadium Hotel, responded to this review, 9 April 2012
We are sorry we did not meet your expectations.We feel we can always improve and will use your constructive comments to do so.Our staff works very hard and we pride ourselves to provide good customer service and a clean Hotel environment. GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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533 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Brandon, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2012

With the good rate we got, we were not expecting much, but were pleasantly surprised at how nice it actually was. Most of the staff was great. Weekend maid service left a lot to be desired. Overall would highly recommend.

Room Tip: Ask for room on the Calder Race Track side.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William21485, General Manager at Stadium Hotel, responded to this review, 9 April 2012
We appreciate your positive review. We try to provide a clean, friendly Hotel and offer it at a value to our Guests.Thank you.We hope to see you again.GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 April 2012

We ate at the restaurant in the hotel and the staff that was working was amazing. our server Charles was really nice and on point with everything. The manager Chris Stachowski was on top of everything and it didn't matter how busy he was, we always saw him stop and help out anyone that needed something. Its great to see a manager that cares and a staff that can work together. I would definitely go back and eat if this team is working.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lepolobear77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine, United States
1 review
Reviewed 30 March 2012

Although we weren't staying at this hotel, the rooftop restaurant has a hidden gem. Chef Chris Stachowski. The food he created was even better than the view. He went out of his way to create some of the best food we had eaten during our two week vacation in South Florida. The fish was outstanding as well as the other menu items. He should have his own stand alone restaurant. His attentiveness to quality and service along with his friendly personality was very nice.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maitland, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2012

This March 2012 was my 4th year at the El Palacio. The location is great. Close to discount stores, Sun Life Stadium and the Race -Casino. Beautiful rooms, comfortable beds, and average continental breakfast. Courteous personnel and very helpful. I am already making plans to stay there again this year and next year.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WDR_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stadium Hotel

Property: Stadium Hotel
Address: 21485 NW 27th Ave, Miami Gardens, FL 33056-1162 (Formerly El Palacio Sports Hotel)
Phone Number:
Region: United States > Florida > Miami Gardens
Amenities:
Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Miami Gardens
Price range (per night): ₹ 6,416 - ₹ 11,341
Hotel Class:2.5 star — Stadium Hotel 2.5*
Number of rooms: 217
Official Description (provided by the hotel):
Stadium Hotel is The Very Best Among Miami Budget Hotels Stadium Hotel is the closest Hotel To Calder Casino & Race Course and Sun Life Stadium in the City of Miami Gardens, Florida. Our Miami Gardens hotel is a mile from Sun Life Stadium, which hosts sporting, music and entertainment events all year long. From your room you can look right down onto the Calder Casino & Race Course. If you're searching for Miami hotel accommodations that are as close as possible to the sports you like, look no further. Stadium Hotel is the only name you need to know. ... more   less 
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Also Known As:
El Palacio Sports Hotel And Conference Center
El Palacio Sports Hotel Miami Gardens
El Palacio Sports Miami
El Palacio Hotel
Hotel El Palacio Sports

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