At check in, our friends checked in first. They had decided to get a less expensive room, non-ocean front. They were upgraded to a two room ocean view suite. My husband and I had decided we wanted ocean front and booked accordingly. When we checked in we were given the room type that we booked, no upgrade. When I asked why the other couple had received an upgrade they just replied sometimes they do that. I requested that we at least be charged the same rate they were paying. They said that they couldn't do discounts. They can do upgrades but no discounts! After several conversations, they gave us free parking. We didn't have the car, the other couple did. They also gave us two free drinks from the bar. The drinks were 6 oz drinks as opposed to the normal 16 oz one would have gotten if they were paying. What a joke! At check out I had decided that I would not mention this and leave quietly. The counter clerk that had checked us in was working the desk. He brought up the situation and tried to explain why this happened. At that point I had heard it all and just walked out. In the end, our travel mates got a two room suite and we "got what we paid for" according to the hotel. They paid approximately $70.00 less than we did. This is a very bad business practice. In our check out paperwork the hotel placed a card for TripAdvisor. I told them I would make sure to write a review. Hopefully, this will keep others from getting short changed like we did.
- Official Description (provided by the hotel):
- The Beacon Hotel is a gem among boutique South Beach hotels in Miami. Besides its premium location right in the center of Ocean Drive, and beautifully remodeled rooms and lobby, the Beacon gives you South Beach how it is meant to be experienced. Here, you have direct access to seven miles of sand and surf, unrivaled nightlife, premier shopping and dining. Enjoy infinite views of the Atlantic Ocean on one side and historical sherbet-colored Art Deco architecture on the other. Be it honeymoon, anniversary or a romantic beach getaway, this historical oceanfront boutique hotel is a haven for a perfect romantic vacation. Beacon Hotel offers complimentary breakfast, free Wi-Fi, and complimentary beach towels and beach chairs in the room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia and Booking.com so you can book your Beacon Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Beacon Hotel Miami Beach
- Beacon Miami Beach