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Reviewed 4 weeks ago via mobile

Ryan at the front desk was very helpful and was willing to go the extra mile for my wife and I to have an amazing stay. The hotel overall was ok, but Ryan made our stay as delightful as we hoped. Would recommend again to anyone that values service.

Stayed: October 2018, travelled as a couple
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this reviewResponded 4 weeks ago

Dear Robert,

Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable stay!

Warmest Regards,
The Fontainebleau Miami Beach Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We went for an special occasion. After doing some research, we decided to book a Sorrento Oceanfront 1 bedroom Suite, thinking it was the best option and one of the best rooms in the hotel.
At arrival, we got the reserved room but were disappointed: dark and small living room, dirty carpets, air conditioner was not on (and looked as hasn’t been for a while by the humid smell of the room), cramped and disconnected Apple computer in a corner of the kitchen’s countertop, bad layout of the room (no closets inside the room), and the welcome gift I ordered in advance was not there.
Summing up: we arrived at the hotel at night and got into a room that was far from being ready and waiting for us. We were too tired to leave that night, but we canceled the rest of the stay and left on the next day.
Even though we called in advance and the hotel seemed occupied at less than 40%, on the morning we left the valet personnel took more than 30 minutes to bring us the car.
When you book a Suite at this rates, for an special occasion, you expect more than this sad experience.

Stayed: October 2018, travelled as a couple
4  Thank Pam70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this reviewResponded 4 weeks ago

Dear ,

We take customer service very seriously, and appreciate your feedback in order to improve our service level in the future. We value you as a guest and look forward to the opportunity to exceed your expectations during a future stay.

Sincerely,
The Fontainebleau Miami Beach Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Beautiful hotel with friendly, helpful staff, amazing views and the beach is so close with a beautiful pool area if the beach is not your thing.

I attended a conference at this hotel and it's the most professional well run conference I have attended with delicious food and excellent conference facilities. The dinner parties were exceptional! The check in / check out at the front desk was fast even though there was a bit of a line - most friendly and efficient staff I have experienced.

My room was gorgeous with spectacular views of the canal. Also...the cashmere robe was to die for!

This place would also be great for a romantic getaway :)

Room Tip: 17th floor, penthouse! Seaside or cancal side, great view either way!
  • Stayed: October 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank MissJante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this reviewResponded 4 weeks ago

Dear Janet,

Wow! Thank you for your recent review. We are thrilled to hear you were able to enjoy every aspect of our hotel. Our Team Members work very hard to elevate your stay with us and we will be sure to pass along your kind words to the entire team. We look forward to welcoming you back for another fantastic stay!

Warmest Regards,
The Fontainebleau Miami Beach Hotel Management

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Reviewed 16 October 2018 via mobile

2 star visitors not guests.

This is truly a lovely historic hotel that regretfully has opted to invite non-guests in to drink and party hard poolside and throughout the property. The contrast betwix premium pay guests and others is stark.

The hotel staff is stellar. The restaurants are first rate and consistently marginally overpriced. It is regrettable management has prioritized profit from any source over promoting grand hospitality.

Stayed: October 2018, travelled as a couple
6  Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this reviewResponded 4 weeks ago

Dear Mark,

We take customer service very seriously, and appreciate your feedback in order to improve our service level in the future. We value you as a guest and look forward to the opportunity to exceed your expectations during a future stay.

Sincerely,
The Fontainebleau Miami Beach Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

My girlfriends and I spent the better part of Columbus Day weekend hanging at the Bleau bar and Pool bar at Fontainebleau. We loved the atmosphere of Bleau Bar so much that we just kept coming back each night. The drinks were great and the size of the lobby provides ample opportunity for people watching(very entertaining), but hands down, the staff we engaged with at the Bleau bar were the best part! Thank you to Mishko, Benjamin, Eric B., Bree and the other bartenders who worked Columbus Day weekend.

Also a special thank you to Joshua Rodriguez at the Pool bar. Joshua was walking by when my friends and I were hanging out at the pool party and noticed me trying to stack our belongings in a pile and he stopped and lent me a hand. Thank you, Joshua, for the kindness!

  • Stayed: October 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontainebleau H, Manager at Fontainebleau Miami Beach, responded to this reviewResponded 4 weeks ago

Dear Stephanie,

Thank you for your kind words! Every day our Team Members strive to deliver an exceptional experience. We are thrilled to hear you enjoyed your stay with us, took advantage of our facilities and enjoyed our property overall. We cannot wait to welcome you back the Fontainebleau Miami Beach!

Warmest Regards,
The Fontainebleau Miami Beach Hotel Management

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