We stayed here back in 1998, where we then would have given up to 4 stars, but now 11 years after it is a completely different hotel.
The room had only one bathrobe. The greeting little fruit tray was shriveled up, and the card was addressed by someone with the handwriting of a 4th grader.
Starved we decided to try for room service. Calls to the front desk took eons to answer. We put it on speaker phone and let it ring and started to unpack while we waited. Finally we got through, we asked to be transferred to restaurant and we were disconnected in the process. No call back. We called again...held.....finally reached the Sushi restaurant and ordered. The food took 45min to come to the room.
The gym is satisfactory and has good equipment but limited...only 4 treadmills? To get to the gym really feels like you are walking into the dungeon and passing by all the staff and laundry facilities. No staff made eye contact or greeted us. In the gym the A/C was so strong you couldn't work up a sweat in those arctic temps. We couldn't find the controls and just began our workout shivering.
Staff: Have to give compliments to my server at breakfast, he was attentive and friendly. Poolside waitstaff... not so much. Were parched getting drinks and waited even longer to get the bill.
There are also a lot of people around the pool who like themselves quite a bit and constantly talk about this film they are making, that music producer they have worked with etc ... I found it more annoying than impressive.
I can not recommend this Hotel....................
- Official Description (provided by the hotel):
- Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more less
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- Also Known As:
- Delano Hotel Miami Beach
- Delano Resort Miami Beach
- Delano Miami