This was our first experience at Delano. The title says it all now. Everyone was on point upon arrival. However our room was recently painted and the strong smell of paint lingered. It was not acceptable. I immediately called the front desk and what I thought would be an exercise in debates and challenges was a non-issue. Lee took the helm and ensured this error would not be a mistake. We were immediately upgraded to a Single Suite with Balcony as a comparable room was not available. Lee and his team exemplify customer service. They exceeded our expectations. "Aldo" was great with our bag. Having to move it again, he remained attentive, personable and welcoming from start to finish. "Abdel" who took care of our drinks on the beach was equally wonderful to work with. "Lauren from Michigan" who served us at the pool late at night was fun and continued to add to our experience. I wish I caught the name of the gentleman who brought us room service the morning we left. He asked how our stay was, polite small talk, ensured he pronounced my name properly. Everyone executed best practices to gain our trust. It truly speaks to Lee Greenspan's leadership and high expectations. We had dinner at Bianca. It was a fun vibe on the terrace, well serviced, the food was good. What could have been a one off experience has now turned to a commitment from our family to return. We are already scheduling our daughters 21st birthday in September at the Delano. On behalf of my family, to Lee and the Delano team, thank you.
- Official Description (provided by the hotel):
- Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more less
- Reservation Options:
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- Also Known As:
- Delano Hotel Miami Beach
- Delano Resort Miami Beach
- Delano Miami