My friend and I chose this hotel for location. When we 1st arrived we were greeted with a pina colada *thumbs up*. Our smiles turned to frowns when we could not check into our hotel (even though the room had been fully paid for) because even though the reservation was in my name..my husband had paid for our room on his card and was not present. It was a nightmare!!! Here we are hours away from home with our bags and unable to check in our room!! To make it worst the lady at the desk seemed to not even care. We were given an option to pay an extra cash deposit in order to check in. We went to our room and was disappointed again. We booked an ocean view room and was not given that. Not only that the room looked like a college dorm! We complained and was immediately moved to a different room. The events that followed turned our trip around. After we got over the small dorm like room we took a tour around the hotel. The roof top!! AAAAAA++++! It was beautiful and so relaxing. The food was great although they need to update the menus in the room and the kitchen. We had a slight room service issue when we were charged a price different that what our room menu listed. The club outside is always jumping and playing great music. The drinks were great! The noise really wasnt that bad. Location PERFECT! Oh there is only one elevator and there is often a line :-/ .The highlight of our trip were people like the elevator guys..housekeeping..room service..I wish i could remember all of their names but they went over and beyond for us! They made our stay the most memorable. The guy at concierge hooked us up with passes to get in 3 clubs our final night. The guys who worked the front desk at check out i will forever be indebted to them. As I was checking out I asked the guy to pull my flight info. After he did it he questioned why we hadn't left yet..i looked at him puzzled because I thought my flight left in like hr and half..I was mistaken..my flight was scheduled to leave in 30 min. The staff automatically went into action..while one guy was checking me out..another was handling my flight stuff..another was calling a cab and headed to my room to help bring our stuff down. They practically threw us in a cab lol in order to help us. Thanks to them we did not miss our flight. Even though our trip started out rocky the customer service we received saved the day. We will be staying again!
- Official Description (provided by the hotel):
- The Clevelander brings an adult playground experience to Miami Beach being the only legendary party hotel. A 70-year tradition of fun is enhanced more than ever thanks to a complete renovation of its boutique hotel featuring 60 cozy rooms, Rock Star Suites, ground floor poolside bars, Game On Sports Bar, C-Level Rooftop Terrace and SPF4 Sundeck. Clevelander is known for being at the center of it all on South Beach in the middle of the famous Ocean Drive. Clevelander is a full service nightlife venue featuring live entertainment 7 days a week. Clevelander is famous for epic bachelor, bachelorette, holiday, and birthday parties.Clevelander is a large and versatile venue hosting groups for corporate meetings up to 1000 guests. Clevelander Hotel accepts Bitcoin currency for all products and services on property. ... more less
- Reservation Options:
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- Also Known As:
- Clevelander Miami Beach