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“Good Bang for your Buck!” 5 of 5 bubbles
Review of Catalina Hotel & Beach Club

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Catalina Hotel & Beach Club
Ranked #82 of 203 Hotels in Miami Beach
Philadelphia, Pennsylvania
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good Bang for your Buck!”
5 of 5 bubbles Reviewed 23 April 2012

The offer a 1 hour happy hour for guest, free beach chairs to relax. Restaurants on site have good food & one is open 24hrs. Close to the local shopping area & if you don't want to walk rent a bike from concierge!

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MsMomo2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (648)
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English first
Tampa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 23 April 2012

I booked the Catalina Hotel and Beach Club on the website a month in advance for a conference at the Convention Center. I had a horrible stay at your hotel and will never return. My disgust started with check in, when we were taken over to the Dorset (sister hotel I assume). Smelled like stale air and tobacco smoke. Floor in room was sticky from who knows what?? The only nice thing was the mattress and the location of your hotel in South Beach.

Lastly, there were mice running around by outside seating/dining which was the last drawl for us. When we checked out the next AM (originally was staying for 3 days), the on duty Manager was rude. My $271.68/night was better spent across the street at Shore Club Hotel!!!

Room Tip: Bring room santizer
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  • Stayed April 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Rdimas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Miami Beach hotels

Fort Lauderdale, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 23 April 2012

So I emailed the hotel about my dreadful stay after my trip and didn't receive a response. I went here to be worry free and sleep and relax and my stay was just the opposite. If I were there to party it may have gotten a higher score.This hotel is not for those who want peace and quiet and good service (no housekeeping at 6am) in the morning.

For party-goers and vacationers this hotel isn't bad (happy-hour, shuttle to clubs, in-house dj). Credit card (not bank account card) use is recommended as they seem to make imprints of your card at the front desk and the restaurant. Below is the email I sent the hotel which explains all my qualms, to include the fire alarm going off.


"I'm not really sure who to be more upset with, the hotel or myself. I read reviews saying stay away from this hotel if you are on business, then I read a response from the hotel that stated they have quiet rooms just request one. One guy said that the hotel reeked of "smoke" with a response from management that the building is none smoking so that certain "smoke" smell could not have been the case. I read another review about great customer service and when I called before booking the lady gave me all attitude like she was too busy to answer my questions and instead of letting all those things deter me I said give this place a shot. You are ranked number 40 on trip-advisor, the price was reasonable and there were also good reviews. My goal on this trip was have a good meal, a very needed restful sleep, a calm quiet morning and a short commute to work. The only thing I achieved was a short commute to work.

I arrive, the front desk agent is very personable and nice. I requested a quiet room as I really just wanted to sleep. I explained what I read on the website and what the lady on the phone told me about requesting a business quiet room. The room he gives me is on the first floor next to the bathroom. I go into the room stand for a few minutes to see if it is quiet and it's not. I can hear people walking above me, the individuals in the hall way, the galley way bathroom and I'm afraid what I would have heard around 2am when the drunk people started hauling in. I go back and ask another gentleman for a different room on a higher floor, in the back,away from traffic! He says the only other room he has is on the second floor, two doors away from the elevator. I decide to take that room as I would at least alleviate people walking above my head. When I walk in, the old school air conditioner is on full blast and the room is cold. I turn it to warm which decreases the noise the machine makes but when I return for bed, I turn it lower so I don't burn in my sleep. At this point I can hear every thing- lobby music, people walking, chatter, outside, some weird ticking noise that makes me think someone is trying to come in my room. As I lay in bed, I consider calling the front desk for another room but I remember the 2nd gentleman told me they had nothing left. Even though I tossed most of the night due to noise the bed was comfortable. When things settled down and I finally hit some good sleep, the FIRE alarm goes off. Honestly this is a first and I was scared! I didn't know what to do, should I grab all my stuff, run out as is, just lay there and hope to be taken as I am still tired and for all this I could have just went home and done better. Anyway, your emergency plans should be updated. The framed 100 time photocopied floor plan should be redone with some true "exit in case of emergency plans." When I get down stairs no one is at the front desk. The man eventually comes back, turns off the alarms and makes a phone call. I guess alerting the authorities that some one was smoking in the room. He gets off the phone and doesn't really address us to let us know that there is no need to worry. After he goes through the line of people and they have left I ask him if this has ever happened before and he said not while he was here and basically continues like nothing just happened. I was scared for my life, no one knew what to do, where to go, if we should grab our stuff from our room-nothing! I'm still trying to figure out how much smoking he was doing for it to cause such a panic.

I go back to my room, wishing I could go back to sleep but I can't so I watch TV. Around 640am, I call down and no one answers. I call 2 more time and the same outcome. I have to once again go back down. There are two individuals standing there, one just seems to be twiddling his thumbs. I ask for a shower cap. He go looks for one in the office but he says they didn't leave any. I ask is there housekeeping? He tells me housekeeping doesn't come in until 9am! WHAT! This is a hotel, why is housekeeping not available in the early morning, the time of the day where people need items to shower and freshen up and go to work-handle business? By this time I am infuriated but I just walk away as I don't want to take my negative experience at this hotel out on one person. I can't get my hair wet but I have to shower so I figure use a towel. First towel I undue has a couple of brown hairs inside, mine is black. Took a picture to prove this. I find one that is clean, it is not like I could get a whole new batch anyway- no housekeeping. I eventually shower using this inconvenient ceiling shower head, yet don't manage to keep my hair dry. Looks like I'll have to pay to get this fixed. If you are going to do "upscale" decorating have upscale, around the clock services as well.

I'm finally leaving and decide that I'll drop off my keys to the front desk, didn't want them to go to waste. I assume that since Catalina took an imprint of and reserved $100 on my card at check in, that I didn't need to provide my card or do anything except say put it on the card I used for check in. (As instructed when i checked in) Oh, but was I wrong! The angry lady that must have answered the phone when I called to have valet pull my car around tells me she needs it. I have to drop all my bags and shuffle for this card for her to basically do the same thing the guy did when I checked in. Please explain why all these imprints of my card are needed? Why must my whole credit card number be on this slip? This is how people's identities get compromised and I think this practice should be changed. I know the lady can tell I have an attitude by now but I just grab my stuff and walk away. I get my car from the valet and there is a pretzel bag in my front seat. I do not eat pretzels, I have not eaten pretzels, no one that I have rode with has eaten pretzels, so please explain to me why there is a pretzel bag in my front seat? I'm not far from thinking that someone decided to have a late night snack, ride, chill session in my car. I didn't even check my gas or other items becuase by this time I know it could only get worse.

I know I have written a lot about my hotel experience but I didn't want to interrupt that to tell you about my dinning experience yesterday at your restaurant- Maxine Restaurant at the Catalina Hotel & Beach Club

Not to prolong this email I will make this short:
1. I was seated outside-no one greeted me for at least 5 minutes.
2. I went to the hostess to be moved inside- greeted by my server with-in 2 minutes
3. Needed time to comb the menu so I ordered water. Made my decision, while in the process of telling the girl what I wanted before I could finish giving her every thing she starts walking off. I say I'm not done- I still have questions and need other stuff.
4. She has my order, I go to the bathroom, come back my alcoholic drink is sitting on my table. I don't understand why she couldn't wait until I came back to sit my drink down in front of me. I don't know how long it has been sitting there, I don't know if someone came by and dropped something in there, I don't know if someone tried tasting it. I looked to see if she were watching it for me but nope, not in sight.
5. I ordered a burger, medium, would settle for medium well, however its 4 seconds away from being over cooked. This supposed to be side salad with italian dressing is missing the dressing but not the wilting lettuce. This is probably why my order took 15 plus minutes to be served. I understand and appreciate made to order establishments but it's a burger and fries and your restaurant isn't near capacity. Half the people in the restaurant where there eons before me so I would like to say my food took forever not because there were 50 tickets in front of me but some employees doing.

I must say the burger was Great, Kudos to that.

An imprint of my card was also on the bill she brought back; the front desk I can fathom but not the restaurant.

I didn't speak to a manager on my trip because I was so enraged when all I wanted this experience to be was relaxing. When i get upset I tend to cry and i didn't want to cause a flood in the lobby. Often times when you speak to people in the moment no compromise is made, and the House ends up winning. I didn't come into this experience with high expectations but I didn't think I would just fully waste my hard earned money on something that was created to accommodate people. I have to pay a resort fee and yet there wasn't much relaxation offered. I partook in the simplest of things at this hotel and was meet with lackluster performance at each turn. I'm sure you understand my frustrations and can sympathize, but that is not enough. As I am calmer, I hope that this experience can be discussed and some sort of compromise can be made."

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Gowithyourgut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 20 April 2012

I stayed at Catalina for 5 nights and it was absolutely worth it. At first, when we walked into the reception we were quite sceptical, thinking of the red lather sofa and the pink cow carpet. But that's how South Beach is. The staff was friendly and positive. The stay included sun beds at the beach, beach towels, bicycles, happy hour (free drinks) and somuch more. The location was great. In the middle of pretty much everything. The hotel did also have two swimming pools. One in the backyard and one at the roof. As well as a couple of restaurants and a few bars.
I hade a great stay! Thank you!

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Username007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 April 2012

This hotel practically takes care of everything you need to have a fun relaxing time in south beach.

Included with the room price are:

1) Free hourly shuttle to and from the airport (in south beach you can walk anywhere or take a cab if you are lazy)
2) free well drinks at happy hour
3) Free beach cruiser bikes with locks. Along the beach there is a really fun path to ride bikes on and take in the scene
4) Free lounge chairs with pads, umbrella, and towels. In my case a brand new towel which had a price tag still on it. The beach is across the street so probably a 3 minute walk.
5) Free wireless internet

If two people went out into south beach and purchased all of the above items at regular cost, you would be looking at spending in the neighborhood of $150. So in my book this hotel pretty much pays for itself, as well as removing any work/coordination on your part for those items. It is also directly across the street from a bunch of the upscale hotels such as the Raleigh, Delano, Shore Club, etc., so you can easily walk over there if you wanted to have a meal or drinks at a fancier hotel. Catalina is also only a few blocks away from Lincoln road which has great shopping, dining, and people watching.

I was there with my sister. My room was in the Maxine building and I specifically requested to be placed in a quiet room, which it was. A lot of the hotels around south beach have DJs playing music at unpredictable hours when you may want to sleep, thankfully this did not happen to me in this room.

While we were there the reality show was being filmed but this did not detract from my experience in any way. I find it kind of ridiculous that some other guests are complaining about this? Not sure why it would be aggravating.

Our room was very comfortable and I was very happy with it. Given the great pricing I was prepared for some flaws and so I was pleasantly surprised with the nice setup I found there.

I found the best rate by going on the Catalina's own website.

Room Tip: Go in the Maxine building, ideally not facing towards the pool
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank knowitalltravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Catalina Hotel & Beach Club

Property: Catalina Hotel & Beach Club
Address: 1732 Collins Avenue, Miami Beach, FL 33139-2007
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Miami Beach
#58 Romantic Hotel in Miami Beach
Price range (per night): ₹ 8,806 - ₹ 20,889
Hotel Class:3.5 star — Catalina Hotel & Beach Club 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Catalina Hotel + Beach Club is all of this and more. With a decidedly European jet-set vibe and a splashy beach club where you can get poolside manicures and pedicures, the Catalina Hotel + Beach Club also offers two restaurants, two pools, four bars, a media library, a rooftop terrace, a Japanese Koi fish pond and a Zen garden. In addition, the hotel boasts a dedicated library, which can serve as a meeting space for small groups. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more   less 
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Also Known As:
Catalina Hotel And Beach Club
Catalina Hotel Miami

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