We were scheduled to stay at the Casa Grande for three nights to celebrate my husband's birthday. At 7:00pm the NIGHT BEFORE our trip, we got a call from Hotels.com that the Casa Grande would not honoring the (fully paid several months before) reservation. It took an hour to find an alternate, and nowhere near as nice, hotel that was in the general price range. AVOID THIS HOTEL---you can be guaranteed that they might cancel your reservation a few hours before you're supposed to check in!!! If they had an issue with Hotels.com, why make the customers suffer? And didn't they know they had an issue less than 24 hours before check-in? I suspect they either had a better offer for a block or rooms, or they found bedbugs.
- Official Description (provided by the hotel):
- Great 2 bedroom plus a den Condo Hotel in South Beach. ... more less
- Reservation Options:
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- Also Known As:
- Casa Grande Hotel Miami Beach