After researching many hotels in South Beach, my partner and I decided to book with The Angler's for an extended weekend prior to departing for a cruise. We are by no means difficult guests, but we do expect an appropriate level of service that a hotel in this price range warrants. I highly recommend that at these prices, travelers should simply book at the Ritz and look into transportation options to South Beach, which is far more touristy and commercial than we had expected.
Upon arrival, we lugged our luggage into the small front doors, through the restaurant and up the steps to the boutique hotel's "lobby". A brief exchange with a staff member led to our retreat back outside and a small walk to one of the suites located in an adjacent building.
The suite was suitable enough, but we could tell that the luster and glory of this particular suite (#116) had faded long ago. The drapes alone would have be reason enough to justify my review, but the condition of the sofas and rugs were also indicators of just exactly what type of hotel The Angler's had become.
There were other issues as well within our suite not generally associated with luxury: non-functioning electrical outlets, light switches without any obvious purpose, the door's deadbolt did not work, some of the drapes were off their tracks, volume button on remote didn't function, and there were others.
For service the hotel also failed to rise to the occasion. The night we arrived, we called the front desk to ask if we could have coffee delivered to our room the next morning. We were transferred to the kitchen who then took the same information and asked if we wanted one or two cups of coffee each, as they did not have pots of coffee for room service. We asked for two cups each and that it be delivered at 8:30. The coffee the next morning never came as requested. Later that morning we called to place another order for coffee, which arrived promptly but with no mention or explanation of why our order from the previous night was completely ignored. (The coffee, btw, was delivered in a large pot - not in cups as previously explained.)
That same morning as we were getting dressed for the gym, housekeeping arrived to clean the room. We asked if she could return in 10 minutes as we were about to leave. This information was relayed through a translator without incident and we left for the gym without service. Nearly three hours later we returned to an untouched room. Then, roughly 30 minutes following our returned, housekeeping returned. We asked if she could give us a few minutes to get dressed and leave, which she seemed to understand clearly this time without an interpreter. She rolled her eyes, seemed inconvenienced and indicated that she could but not happily. We let her in. She cleaned the lower half while we were getting dressed in the upper half.
Let me also address that issue, too. Do not request a two-story suite with the spiral staircase if you pack anything larger than a duffle bag. Since we were going on a cruise, we each brought large suitcases, which we had to precariously hoist up the narrow spiral stairs. The concept is great, but in practice it just doesn't work (at least for us).
Finally, upon departure, I went to the front desk prepared to provide honest feedback to anyone who might have asked or given any indication that they cared about our stay. Instead I was asked what I needed between the attendant answering a phone call and responding to a short wave radio. I just asked to check out without providing my feedback.
This was our first trip to South Beach, so this just may be as good as it gets there and it's all relative. I, however, will not return despite whatever response follows from management. There are so many hotels willing to provide the same level of service at much lower prices. I simply recommend staying elsewhere.
- Official Description (provided by the hotel):
- Nestled deep just off Washington Avenue one would not expect to find a unique collection of accommodations and lushly landscaped atmosphere that promises to instill a sense of relaxation the moment you enter. Privacy by design, on rooftop terraces, private gardens and private Jacuzzis. The pool is a perfect retreat to bask in by sun or moon. Unlike most hotels, at Kimpton Angler's you will instantly feel as though you are in a friends home, with furnishings, fixtures and services that meet even the most discriminating traveler. Stay a night, a week or longer. This is your new home away from home. Four legged friends are welcome too. Choose your suite for the perfect retreat for family, friends, honeymoon, girlfriend's getaway, business trip, long holiday, special occasion or just a break from the ordinary. This is a charming and lovely taste of the tropics, as never before seen in South Beach. With a subtle mix of international flavor and style clientele from all parts of the globe, all will convene and feel welcome. At once the hotel is discreet while managing to be the center of the attention all at the same time. Energies flow amongst tower suites, garden lounge, and intimate communal pool where relaxing or growing your circle of friends is the order of the day. With a unique approach melding fine island living with historic charm and elegance, we invite you to come be a part of Kimpton Angler's. Step into an era of simple yet stylish beauty and sophistication. Spacious Studios and Duplex Suites offer a new level of hospitality that you are sure to enjoy. Set in the heart of the historic art deco district, travelers are invited to take their place in public or in private. ... more less
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- Also Known As:
- The Angler`s Boutique Hotel Miami Beach
- The Anglers Boutique Hotel