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All reviews pool area lincoln road large hotel ocean drive partial ocean view beautiful hotel city view pool staff service charge fitness center an umbrella ocean front great pool per day lounge chairs beach service beach access
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Reviewed 1 October 2018

for the cost per night and the class of the hotel i was expecting some really good service. I ate at the restaurant one night the server checked on us once during the whole time. It took over an hour for us to get a pizza and then another 30 min to get our check after we ate.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
2  Thank kaustin2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex T, Managing Director at Loews Miami Beach Hotel, responded to this reviewResponded 5 October 2018

Thank you for taking the time to share your feedback. We're disheartened that your recent stay was not what you were expecting! We'll be sharing your comments with restaurant management so we can look into what happened and continue to improve. We hope we have the opportunity to welcome you back soon to experience the customer service levels we're known for.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

This hotel was amazing, it was beautiful and comfortable. The staff was very personable and always willing to help. The pool was breathtaking, and so refreshing. The access to the beach was right there and a very short walk to the water. We ate dinner there and the food was amazing at Prestons. This trip was one of the best ever!

Room tip: we upgraded to a balcony ocean view, it was spectacular
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Quest525257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex T, Managing Director at Loews Miami Beach Hotel, responded to this reviewResponded 1 October 2018

We're glad you had an excellent stay at our beautifully redesigned resort and enjoyed everything from our relaxing pool to our oceanfront location and direct beach access. We hope to see you here again soon for another unforgettable vacation!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

Awesome place, they have a great customer service, restaurants and the room amazing and great views. people in the beach is amazing. I meet cherri the cashier she was so nice great smile and chris the attendant was fast and great energy with a nice smile as well.

Date of stay: October 2018
Trip type: Travelled with family
Thank lelinorarrieta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex T, Managing Director at Loews Miami Beach Hotel, responded to this reviewResponded 5 October 2018

We're glad you were greeted by smiling faces throughout your stay and enjoyed our reimagined resort! Thank you for sharing the fantastic review, and we look forward to welcoming you back soon!

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Reviewed 1 October 2018

We have received nothing less than 5 star service. From check in to the pool bar to dining. Interactions with housekeepers, wait staff, bartenders etc you can tell this hotel trains their people to be customer centric. The only place where I can see room for improvement is the staff by the pool entrance are a little off putting.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank tracyj912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex T, Managing Director at Loews Miami Beach Hotel, responded to this reviewResponded 1 October 2018

We're thrilled to know our team delivered 5-star service during your stay! Here at Loews Miami Beach Hotel, we're proud to be known for our guest-centric customer service and aim to make every guest feel like a VIP. We appreciate your kind feedback and look forward to welcoming you back for another memorable stay!

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Reviewed 30 September 2018

This hotel was much larger than expected. It is a great location with a beautiful stretch of beach BUT the pool area is worth the stay. As a self proclaimed resort pool connoisseur, this ranks among the best in South Florida.

The staff was professional, courteous and efficient. Even checking in after a late flight arrival there were no long lines. We were just a quick Uber ride away from the Botanical Gardens during a quick pre-cruise stay. There is so much to do onsite there is no need to venture out...unless you want to explore south beach night life.

I wish I'd posted this review sooner as to mention outstanding staff members by name!

Room tip: high floor, awesome view!
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Ynlvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex T, Managing Director at Loews Miami Beach Hotel, responded to this reviewResponded 1 October 2018

We're glad you enjoyed your pre-cruise stay here in the heart of South Beach! Our oceanfront poolscape has been named one of the most Insta-worthy in the world so we love to hear that it made such an impression on you! Thank you for sharing this fantastic review, and we look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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