Danielaw4
We appreciate your feedback after your stay with us here in December. We apologize if your experience here with us fell below your expectations.
We take great pride in delivering a great product to all of our customers but it appears as there were a few areas in your stay here which we may have dropped the ball. In regards to the 24 hour room service, that is certainly something that we offer and apologize in regards to the miscommunication you had as 8 pm is normal dinner service and there are many menu items available.
Our breakfast buffet can be a great value, as the Sagamore plan offers breakfast, wireless internet, and a beach chair per person for only $18.00 per day total. I apologize if this was not offered to you at check in, as it seems you purchased these services separately. Unlike many hotels on the beach, we do not charge a resort fee, which is usually equal or more than the price of one beach chair. Instead, we created the Sagamore Plan as it can let our guests choose which services they want and essentially not have to pay for something that they are not using.
We again apologize for your experience and I would like to let you now to please feel free to contact me directly to further discuss your stay in detail. I have provided my information below for your convienence. I look forward to the opportunity to speak with you directly.
Best Regards,
James D'Agostino