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“Beware of construction”

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The Palms Hotel & Spa
Ranked #30 of 210 Hotels in Miami Beach
GreenLeadersSilver level
Reviewed 15 May 2012

We stayed in Miami a couple years ago at the Palms' sister hotel (Circa 39), and we had lunch in the Palm's restaurant. We liked it so much, that when we came back to South Beach we decided to stay there.

The location is very good, it's a 15 minute walk from Lincoln Road and 20-25 minutes from the crazy-ness of Ocean Drive. Very peaceful, the beach is nice. Like the hotel very much; my only criticisms were that the bathroom is a little small and the WiFi is terribly flaky. Generally service was excellent - except the receptionist in the spa didn't book my treatment properly, and didn't seem to remember us after we had been in there only hours earlier. Honestly, she seemed a little hungover. The spa is small but quite nice and that staff are otherwise very professional.

However, beware of the construction taking place next door. It's very loud, to the point that you would not want to use the pool or beach areas of the hotel *at all* during the day. We were not told about this during check in. When I went back to ask about it, we were told it was on weekdays only from about 11am - 6pm. Well, in fact, it also was going on for several hours on the Saturday morning. Since we were there over a weekend, we had a day out on the Friday and managed to avoid it. However, having experienced the noise, if we had stayed during the week, I would've cancelled my booking and moved to a different hotel. It really is too much, you would not be able to enjoy the pool or the beach while that is ongoing. So beware.

Room Tip: Ask for a room on the north side of the hotel, away from the construction noise
  • Stayed: May 2012, travelled as a couple
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8  Thank thenextman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmsHotelandSpa, Manager at The Palms Hotel & Spa, responded to this reviewResponded 22 May 2012

Dear Guest,

It’s a pleasure to hear that you have given us the opportunity to host you at both of our properties. Thank you for your great compliments shared about our staff and the serene environment The Palms portrays. I apologize for the unfortunate experience you encountered with one of our spa receptionists, as well as the construction disturbance from our neighboring property. Unfortunately, we do not have a schedule from the construction team which makes it very difficult to provide accurate information to our guests, as they are usually off on the weekends. I have addressed your comments to our Spa Director, but please don’t hesitate to contact me directly if you wish to discuss your concerns further, and thank you again for being such a loyal guest.

Best regards,

Lindsay Butler
Executive Assistant to the Corporate General Manager
lbutler@thepalmshotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,601)
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1,334 - 1,338 of 2,602 reviews

Reviewed 11 May 2012 via mobile

Overall, this was a huge disappointment. The service was laughable. The deafening construction noises completely ruined the spa experience. The front desk staff is incompetent.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
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8  Thank Reese99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmsHotelandSpa, Manager at The Palms Hotel & Spa, responded to this reviewResponded 22 May 2012

Dear Guest,

I regret to hear that we did not meet your expectations during your recent stay with us. Our staff is extremely dedicated in providing the best service, and fulfilling all guests needs throughout their stay. Unfortunately, the construction at the neighboring property is out of our control, but I would be glad to discuss your concerns further, so please don’t hesitate to contact me directly at lbutler@thepalmshotel.com.

Best regards,

Lindsay Butler
Executive Assistant to the Corporate General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2012

A true resort!

We absolutely loved every single thing about this hotel! The food, room, pool and beach! The feel of the hotel is very exotic. There was live music on the porch one night and we loved it. The walk into the heart of South Beach on the boardwalk is incredible and takes about 15 minutes.

We are booking our trip back to Miami and absolutely going to stay at The Palms Hotel and Spa again!

Can't say enough good things!

Room Tip: We had a city view, which was fine. The room itself, was beautiful! Next time though, I'll d...
  • Stayed: April 2012, travelled as a couple
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Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

Our four day stay at the Palms Hotel and Spa was more than we could have hoped for. The staff was always competent and courteous, and our stay felt like we were in a family setting. The beach, dining and spa were convenient and enticing. A well organized operation from front desk and concierge to the issuance of beach towels. A caring hotel. Highly recommend for quality and value. A great alternative to the larger and largely impersonal hotels. Construction next door was not a negative---it is not the hotel's fault.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank leoedward1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2012

Beautiful hotel. However I left jewelry and toiletries in my room when I left. 4 phone calls and 3 emails later I still haven't got my property back despite the hotel confirming they have it. My children made some of the jewellery for me so I'm feeling very let down given the" first class service" they promote.

  • Stayed: February 2012, travelled on business
    • Service
2  Thank Hhayes_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmsHotelandSpa, Manager at The Palms Hotel & Spa, responded to this reviewResponded 22 May 2012

Dear Guest,
It’s a pleasure to hear you enjoyed our property, but terrible that such memorable belongings were left behind. Please contact me directly, so I can streamline the communication process, and assist you personally in locating your items.

Best regards,

Lindsay Butler
Executive Assistant to the Corporate General Manager
lbutler@thepalmshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Miami Beach
#23 Luxury Hotel in Miami Beach
#24 On the Beach Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
Price Range: ₹ 12,985 - ₹ 36,256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami

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