We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Promises not kept”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hilton Grand Vacations at McAlpin-Ocean Plaza
Ranked #16 of 208 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Diamond Bar, California
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Promises not kept”
Reviewed 6 May 2012

I made my reservation through an HGVC reservation agent who was very helpful. I asked for an ocean-view room. I said if you can't promise me one its ok, just tell me and I'll stay somewhere else. She called the property, talked to the manager and told me it was all-set. Guaranteed. Nothing can go wrong. I said thanks. I arrived and they had the request in the computer just as I said. Of course you know how this goes. I have a great view of the dumpster. I wish they had just told me the truth from the beginning. Now they are pointing fingers at each other - HGVC reservations vs the property. And I have a view of the dumpster! And while they acknowledge the broken promise they have not done anything aout it.

Room Tip: if you want to see the ocean don't stay here
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank tamscojohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at McAlpin-Ocean Plaza, responded to this review, 10 May 2012
We would like to thank you for staying with us, and would like to sincerely apologize for the inconvenience you have experienced by not having a view from your room. I can assure you we will re-train everyone to avoid such situation ever repeating. We hope you will give us another chance to prove to you that our number one priority is to provide excellent customer service.

Sincerely.
Eva Borsos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

949 reviews from our community

Traveller rating
    585
    264
    67
    24
    9
See reviews for
316
413
29
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
St Louis, MO
Level 4 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 May 2012 via mobile

Quaint hotel in excellent location. Convenient parking ramp 2 blocks away. Cost to park was $20/day, which added up quickly. Valet parking was $35/day, which we didn't use. Room was very nice,but crowded with furniture. If you opened the curtain, you could see into many rooms in the hotel next door, so we had to keep the curtains closed most of the time. Location was great with wonderful restaurants and the ocean within a block. At first I was disappointed in the room, but the location made up for it quickly. Staff was excellent and very pleasant and helpful. we thoroughly enjoyed our visit.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amitima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 May 2012

My husband and I just returned from a 3 night stay at this hotel after exchanging our timeshare, and we had an entirely enjoyable stay. The rainy weather not withstanding, our time at this small Hilton property was well spent.

The hotel is located on Ocean Drive between 14th and 15th street, directly across from the public beach and park. Location was spectacular - we could walk to the beach, shopping, dining, and nightlife, but it was far enough away from the truly "happening" section of Ocean that we could retire to our rooms and sleep peacefully if we chose to do so, without being bothered by street noise. Since this is one of the original Art Deco boutique hotels, there aren't many amenities to speak of, but they do disclose that quite frankly on the website. The lobby is cute, with a front desk, coffee bar, and computer nook. There is a roof-deck and hot-tub on top of each building (the hotel is 2 small buildings next to each other), and there is also a very small gym, and laundry facilities. No restaurant or pool, but being across the street from the beach and offering a limited room service menu, this really wasn't an issue.

We stayed in a 1-bedroom suite, which was a really nice size for 2 people (it can sleep 4, but it would've been a bit crowded). There's a full kitchen, a breakfast bar, a living area, a separate bedroom, and a large bathroom in about 600sf. The rooms are done up nicely with Art Deco inspired decor, and everything was clean. Note that there are only 3 rooms in the Ocean Plaza building (not sure how many in the other building) that face the street. So, even though it's across from the ocean, most rooms have no view. One complaint - the bed frame was ridiculously wobbly, and every time you so much as rolled over, the whole bed shook. The bedding was comfortable, but it would've been better had it not moved so much.

Check in and check out were both timely, pleasant, and hassle free. When we checked in, they put us in the wrong room, but realized and rectified the problem before we got in the elevator. Everyone was very nice and treated us well. My only complaint would be that there was no housekeeping included in the stay. I understand not cleaning every day, but maybe every other day? And, if you wanted housekeeping, it was $30, which I thought was outrageous.

The front porch and roof deck were both small but comfortable places to people watch or sunbathe. The hot tub was clean and very hot, and the gym was well air-conditioned and neat. This hotel was everything we needed with nothing more, and was a great choice for a long weekend in Miami Beach.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank db2102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevenoaks District, United Kingdom
Level 6 Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 29 April 2012

Our first stay at this hotel and can recomend without hesitation. Yes it is not grand but is clean ample size rooms and had everything we needed and steps away from the action on South Beach. A laundry on top floor is a bonus for anyone with youngsters.With an open area on the roof to catch the sun ? In reality this is two hotels next to each other,we stayed in what was Ocean Plaza.The main reception is in the other hotel next door. You should not be put off by the looks from the outside.Our room was at the back and although we had no views it was very quiet.
Aleksander (yes with the K) was a great help,everything from taking our luggage,to PC problems ,restaraunts,where to go etc. He really does put himself out for all the guests and would like to believe the management realise this.We trust and hope he is still there when we return in August - we have booked to return.
My only niggles are that sometime it took a while for our car to appear, as we used the valet parking. Also the porch area at the front seemed to be used by all and sundry, believe the hotel managent should discourage this ! But these are minor issues as on balance this is agreat place to enjoy South Beach.
There is a huge choice of places to eat along Ocean Drive but we came to conclusion the menus where all much the same - fish,pasta and pizza. Maybe more choice at Espanola Way, just a ten minute walk inland and in particular the fish restaraunt at the top, also the tapas restaraunt at the far end. The best meal we had was at Bistro 555, about twenty minutes walk and not the cheapest,(and slightly more up market than the rest),but well worth it.

Room Tip: If you want a quiet room ask for a room at the back - but then you will have no views. Your choice!
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoddyIghthamUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey, Mexico
Level 6 Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 April 2012 via mobile

The hotel is located in the middle of the Art Deco historical district, next to a wide variety of restaurants, sites and activities. The staff is very friendly and helpfully, the rooms are spacious and very clean, kitchenette has all utensils with a large fridge.
Overall a great experience.
Our rom was located at the back end of the property by the delivery doors in te back alley and was noisy in the morning one day. Other rooms should be quieter.
One area for improvement is the bed, it was a double due to the smal proportions of the bedroom.
The building was beautifully renovated and is very well kept.
I look forward to coming back!

Stayed April 2012
Helpful?
1 Thank Viaticatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Miami Beach hotels
City Center
Z Ocean Hotel South Beach
Z Ocean Hotel South Beach
#12 of 208 in Miami Beach
1,908 reviews
City Center
The Betsy - South Beach
The Betsy - South Beach
#15 of 208 in Miami Beach
2,562 reviews
Loews Miami Beach Hotel
#56 of 208 in Miami Beach
6,685 reviews
Show Prices
Show Prices
Show Prices
City Center
The Ritz-Carlton, South Beach
The Ritz-Carlton, South Beach
#31 of 208 in Miami Beach
3,126 reviews
City Center
Marriott Vacation Club Pulse, South Beach
South Pointe
Marriott Stanton South Beach
Marriott Stanton South Beach
#22 of 208 in Miami Beach
2,390 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Grand Vacations at McAlpin-Ocean Plaza? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Hilton Grand Vacations at McAlpin-Ocean Plaza

Property: Hilton Grand Vacations at McAlpin-Ocean Plaza
Address: 1430 Ocean Dr, Miami Beach, FL 33139-4108
Region: United States > Florida > Miami Beach > City Center
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Miami Beach
#12 Romantic Hotel in Miami Beach
#14 Luxury Hotel in Miami Beach
#14 On the Beach Hotel in Miami Beach
Price range (per night): ₹ 17,223 - ₹ 47,812
Hotel Class:4 star — Hilton Grand Vacations at McAlpin-Ocean Plaza 4*
Number of rooms: 52
Official Description (provided by the hotel):
Hilton Grand Vacations at McAlpin-Ocean Plaza enjoys a premier address on Ocean Drive in the heart of the world-renowned Art Deco District of Miami Beach. Known for its local hot spots and activities, your anticipated South Beach experience will be full of sun-soaked beaches, trendy boutiques, and pulsating nightlife, and all just steps from your private front porch. Cross Ocean Drive and you'll find yourself on white sand beaches fringed by tropical palm trees and highlighted by the mesmerizing blue waters of the Atlantic Ocean. The one and two bedroom suites at the hotel reflect the historical elegance and timeless appeal of this classic motif which makes South Beach one of the most unique of all destinations. Each suite is tastefully inspired by the colors and designs of the Art Deco era and features a well-equipped kitchen with a stove top, microwave, refrigerator, dishwasher, coffee maker, toaster, and all utensils. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, TripOnline SA and HotelQuickly so you can book your Hilton Grand Vacations at McAlpin-Ocean Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Grand Vacations Club At South Beach Hotel Miami Beach
Hilton Hotel Miami Beach
Hilton Miami Beach
Miami Beach Hilton Hotel
Hilton Grand Vacations Club Miami Beach
Hilton Vacations Club Miami

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing