Emailed the hotel direct to find out availability and prices for the 2 bedroomed suite and also wanted to know if we could pay a deposit and pay on arrival.
Received a cheeky email back telling me to call them and that they were not willing to email me the prices or information I required.
Emailed them back to say thatb their customer service was shocking and the reason I was emailing them was that I lived in the UK and thought this was a reasonable request for them to email me the information I requested and asked for it again.
Again received another cheeky email saying no. I thn emailed them back saying "Forget it, just lost customers"
Absolutely shocking customer service!!
- Official Description (provided by the hotel):
- Soak up the style and tranquility of the new Grand Beach Hotel where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami Beach all-suite hotel on the ocean, the Grand Beach Hotel features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. Book your Miami beachfront hotel reservations online today for our Best Rate Guarantee. ... more less
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