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Reviews (1,643)
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29 - 34 of 1,643 reviews
Reviewed 6 June 2018

We hosted our daughters wedding at the Nation Hotel on May 12,2018. EVERYTHING about The National Hotel made for a great weekend for their destination wedding. Every staff member knew it was Meghan and Cesars special weekend and went out of their way to make our family and guests feel welcome from the moment they stepped into the hotel.

The food and service was phenomenal! Our guests are still talking about how wonderful everything was. Ivette, Nichole and Yasper were a pleasure to work with and were always around to make sure we were happy with everything. They were always accommodating during the planning stages and especially on that weekend. Their attentiveness to detail and experience made Meghan and Cesars wedding a weekend they will cherish forever.
We also hosted a brunch on Sunday for our guests and everything again was great. We can not say enough about the National Hotel, It was the Perfect choice for a Perfect wedding.
We can not wait to return!

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank cfkenned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yaser M, General Manager at National Hotel, responded to this reviewResponded 10 June 2018

Greetings from The National Hotel

Thank You and your family that gave us the honor and privilege to host one of the most important days of your daughter's life.
We are certainly thrilled everything was delivered as promised and the Wedding came out just spectacular.

We pride ourselves to deliver that king of genuine hospitality and make everyone feel special.

Meghan and Cesar were absolutely a pleasure to plan the Wedding with as well as the rest of the family...

We look forward welcoming all of you back when travels and memories bring you back to Miami Beach and to The National Hotel.

Congratulations again..!!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018 via mobile

beautiful hotel, excellent location and great service. I stayed in a Cabana room and it was unregretable, such a beautiful and organised space. Room service was exceptional, front desk staff was really warm and welcoming. I really enjoyed my stay and I will return soon

Stayed: June 2018, travelled with friends
Thank Kiran R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex A, Manager at National Hotel, responded to this reviewResponded 6 June 2018

Dear Kiran, Thank you for your kind words of feedback. We really appreciate your comments and feel really glad to learn you had a fantastic experience in our property. Be certain we will share your comment with our Team Members. We will be honored welcoming you back in the future.
Warmest Regards,
Alex A.

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Reviewed 4 June 2018

Have stayed here 8 times! Everybody is so helpful. Love the Art Deco style everywhere. I have only good experience from National! If YOU are friendly and kind, you will be treaten the same way. Try the Cabana rooms if you prefer big rooms. Will be back at National next time I go to Miami Beach.

  • Stayed: May 2018, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Svenåke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex A, Manager at National Hotel, responded to this reviewResponded 4 June 2018

Dear Svenake S,

Thank you for taking the time to share your feedback with us! We feel thrilled to hear you benefited from our prime location and that you enjoyed our accommodations and service. We will be sure to thank our team for their attentiveness in making sure your needs was met. We look forward to welcoming you back on your next visit to beautiful Miami!

Best regards,
Alex A.

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Reviewed 4 June 2018

Bad experience at check in today means after this stay we wom’t be back. 3 hour wait. We are paying a lot for a room without a decent view and which is overlocked by neighbouring hotels and the sound of their airconditioning. Staff wouldn’t help us sort it out too.

We used to love this hotel, but never again now.

Room Tip: Cabanas are a waste of money
Stayed: June 2018, travelled with family
Thank p71588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex A, Manager at National Hotel, responded to this reviewResponded 4 June 2018

Dear P71588,

Thank you for taking the time to share your experience with us.
We feel disappointed to learn that your stay did not live up to your expectations. This is unusual as we certainly pride ourselves in providing our guests with a most comfortable and enjoyable experience.
We have discussed your recent aspects of your experience with the property Leadership Team to prevent recurrence in the future.
Again thank you for your feedback. We truly hope that you will allow us another opportunity to show you a true National Hotel experience.

Warm regards,

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Reviewed 2 June 2018 via mobile

We just got to our room and can already guarantee we will never be back. We arrived to the hotel early and were greeted and told that they would put priority on our room to check in early, so we decided to sit in the lobby..... Over 3 hours later we are told it's finally ready, we go and realize they gave us the wrong room. We had a reservation for a Cabana suit for over 5 months but was given a standard room...so we had to go back down to the lobby and wait forever cause they needed a manager to come talk to us. She starts off by offering us a late check-out and a pool Cabana for the following day..... because THEY OVER BOOKED. Needless to say that didn't work for us so after about another half hour of waiting we are told there was a cancellation so they would be able to get us our room that we originally booked, we were told its ready but had to be inspected by housekeeping supervisor, so we ended up waiting anothet 45 mins...we asked if they could compensate us with a dinner since we had to go through so much and waited in the lobby for about a total of 5 hours and she looked at us like we were crazy and said no because got our room before 4. No consideration for what they put us through.

Stayed: June 2018, travelled as a couple
1  Thank Jacob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex A, Manager at National Hotel, responded to this reviewResponded 4 June 2018

Dear Jacob K,

Thank you for sharing about your experience. We value the time you took to provide us with your honest review and feel that the time spent with us was not a great experience as expected.
We regret the perception that you might had in certain areas, whose observation we have taken into account to avoid re-occurring, since certainly such situations are detractors that we must prevent. Please receive our most sincere apologies for the situations encountered.
We sincerely hope that these situations, do not deprive us of having the honor to welcome you in the future, and in this way change the perception they have had about our hotel.

Kindest regards,
Alex A.

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