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“An overnight stay”

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Crowne Plaza Miami Airport
Ranked #29 of 121 Hotels in Miami
Certificate of Excellence
London, United Kingdom
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“An overnight stay”
Reviewed 21 April 2012

We stayed at the Crowne Plaza for one night, after arriving in Miami on a late flight, and before continuing our journey by car to the west coast. After booking online, I became concerned about many negative reviews on this site and contacted Management. I received a prompt and courteous reply - which was reassuring. We were very pleased to be on a 'quiet' floor and were able to have a good night's sleep, without hearing aircraft or other visitors. Our king room was well furnished and clean, with good pressure in the shower. As someone else has mentioned, we were impressed with the recycling of toiletries to help under-privileged.
We used the shuttle bus from the airport and again the following morning. The Driver was very helpful in directing us to the Rental Car area of the airport.
Overall, we were happy with this hotel, for an overnight stay. However, there were some negative aspects to our visit.
Firstly, we received confusing information re the shuttle bus. We called the Hotel prior to our flight and were informed that we should phone from Arrivals at the airport, as the shuttle would not run regularly at that time(+11:30pm). When I made the call, on arrival at Miami, the Hotel Operator / Front Desk (?) informed me that the shuttle was running - every 5 minutes. This of course is not true - we waited about 25mins outside.
When we were in our room, I tried to heat water for tea, in the coffee maker ( which, strangely is kept in the bathroom!). This didn't happen, so I called Room Service and received an automated answer that they were busy, but, if I left a message, someone would return my call. I left a message - no-one called back.
In the morning, we headed down to the Breakfast Buffet..... What a disappointment! The cooked food did not look at all appetising - and we were amazed to find there was an extra charge for fried eggs! This was the first time we had ever experienced such a charge - and we travel all over the world. We left the Hotel, crossed the road and went to a little Diner, where a full breakfast with fried eggs, bacon, fried potatoes and biscuits or bread, was available and they also happily gave us hot water & milk (no charge) as we carry our own teabags.All that for about $6!
A word of warning to those of us who are not used to the American system of adding tax after something has been purchased - our 'Final Price' on our booking form was definitely not 'final' and the tax can make quite a difference!
We probably would stay at this Hotel again, if passing through Miami International - but would not expect Room Service or use the Restaurant.

Room Tip: Ask for a room on a quiet floor.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank WaryDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 24 April 2012
Dear WaryDubai, thank you for honoring us with your business and the detailed review posted for the benefit of other potential visitors. We are pleased that you especailly noted our recycling efforts in support of a great cause.
We also noted your comments regarding the shuttel service and are a bit surprised that you were quoted a five minute pick up schedule. We have never offered such a frequency in service. For the benefit of others, our regular schedule during the prime travel times of 5 am until 1am is every 20 minutes starting on the hour. From 1am until 5 am it is upon request due to low demand. We regret that the breakfast presentation was not to your liking and respect your opinion. One advantage of our location is the ability to offer a number of restaurant choices in close proximity, if we cannot fullfill the expectations of our guests.
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1,282 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Fort Wayne
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2012

We selected this facility for a one night travel layover because of their amenities and the chains reputation however we were sorely disappointed.

There were a couple of highlights from this stay the first being the shuttle ride from the airport which was very efficient and comfortable. The server/bartender in the hotel lounge was also very accommodating that evening.

The disappointment came in the amenities that were advertised when we booked the facility and what was actually available. The first issue came when we went to use the hot tub/spa facility and found a sign on a locked door stating that in anticipation of future renovations the spa was closed?

The second issue was the service in the morning. We planned on having breakfast at the hotel and paid extra to have the hot buffet breakfast included in our reservation. We got ourselves down to the restaurant at exactly the time they were to be open however the staff was apparently busy watching television and only after I complained to the front desk did they open the restaurant. We then found they had not even begun to prepare the hot breakfast items and we were limited to a cereal and fruit. We waited for awhile and finally left electing to have a nicer breakfast at the airport.

Bottom line, no one seemed to care about the lack of service. We had other choices and paid extra to stay here because we trusted the chain. This one is definitely off our list for future travel.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank msteig64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 4 April 2012
Dear msteig64, we appreciate your visit and the information shared thru your posted commentary. Iam very disappointed to read that our service staff did not display the expected service behavior one should be able expect from our operation. It will be addressed as best as we can based on the information provided. Since product freshness is of great importance to us, we initiated a limited time test to provide early risers with a freshly cooked egg dish vs a product that has been sitting on the buffet for a period of time due to lack of volume. Based on the reveived feedback from you and others we have decided to stay with the original set up and have all dishes ready on the buffet upon opening of the restaurant.
Again, thank you for your visit and safe journeys.............
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Pulaski, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2012

We stayed at this hotel for one night before a cruise on 3/16/12. I booked on Priceline and feel that we got a good rate. Our room was pretty nice. No complaints about it at all. We were able to walk about a block and a half with directions from the front desk staff to a little grocery store to get our 2 bottles of wine to take on the cruise with us. We ate and had a few drinks in the lounge in the hotel. It was a little pricey but everything was very good. Every staff member who helped us was very friendly and helpful.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjd2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 4 April 2012
Dear bjd2, thank you very much for the kind comments posted. We are pleased that we provided you with a good start for your cruise vacation. Thank you for your visit and many more pleasant journeys and cruises...........
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Rio de Janeiro, RJ
Level Contributor
172 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 30 March 2012

Once again this hotel surprised me with their support for the Clean the World soap recycling campaign. Please note that I am not promoting the campaign, but I think that it is a great idea. I have traveled all over third-world countries and I know that this project will help save lives. Please do not eliminate this review because of the appearance of sponsoring the project. I have no connections to Clean the World. The manager had a welcome letter for me, the service was outstanding (as always!), free breakfast as a Platinum member,etc. this property continues to be a gem in IHG's ring of sucesses!

Room Tip: All are great!
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 2 April 2012
Dear 7727, we are delighted that we had the opportunity to welcome you once more to our hotel. Your loyalty is very much appreciated and the fuel for our energy to continue our quest for consistent hospitality excellency. We have been very pleased with our participation in the Clean the World program to date. This progam was originally introduced to us by our Executive Houskeeper. I am glad we listened to her proposal and have enjoyed to relationship with the organization. We are watching with excitement the growing number of hotels participating in this worthwhile effort.
Again, thank you for your continuing business and our pledge to provide you with the service and product you have come to expect from us. Until we meet again, pleasant journeys.......
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Peoria, Illinois
Level Contributor
125 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 28 March 2012

We experienced a plane delay returning from Haiti on a Friday night. Last year we were forced to find a dump of a hotel on North Beach after a $ 35.00 cab ride. This year AA put us up at This Crowne Plaza hotel. It was quiet, comfortable and very pleasant. The earlyy morning shuttle ride was short and the driver saw a small crowd and brought up the larger shuttle.
I will look into staying here again

Room Tip: Lots of hotels in this area but I will try to return here
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EdMonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, 29 March 2012
Dear EdMonroe, your kind feedback posted fills us with joy. Thank you for taking time to share your thoughts with others and us. Looking forward to welcoming you again at our hotel, until then safe and pleasant journeys............
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Miami Airport

Property: Crowne Plaza Miami Airport
Address: 950 NW 42nd Ave, Miami, FL 33126-3695
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Miami
#21 Romantic Hotel in Miami
#24 Business Hotel in Miami
Price range (per night): ₹ 6,672 - ₹ 12,243
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza

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