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“Bed Bugs” 1 of 5 bubbles
Review of Quality Inn South at the Falls

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Quality Inn South at the Falls
Ranked #96 of 124 Hotels in Miami
Orlando, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Bed Bugs”
1 of 5 bubbles Reviewed 15 March 2012

My Family I all travelled to this location for a wedding, we had 8 people total in our group we paid for two rooms. Well needless to say we found Bed bugs in one of the rooms and we asked to be moved only to be told that they we completely booked up.

We showed the front agent one of the bugs we killed and they acted as though they could careless. They refunded the room with the bed bugs and expected all 8 of us to share one room. That wasnt going to happen, I have sense made a complaint with Choice Hotels and the GM stated that they didnt have bugs in the room. If you look at the picture you tell me what it is...

Room Tip: Dont choice room 248
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  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alvin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInnMiami, Guest Relations Manager at Quality Inn South at the Falls, responded to this review, 4 October 2012
Thank you for your review of our property and we're sorry our hotel was fully booked during your stay. Despite the fact that March is our busiest month, our hotel strives to meet the needs of every guest. With our South Florida location, our rooms are thoroughly inspected so that they can be clean and comfortable for all guests. Thank you for your helpful comments and we have directed them to the proper department for their review. Please contact me at 305.251.2000 to discuss your recent stay.
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133 reviews from our community

Traveller rating
    23
    38
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
solingen, germany
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

I was glad to find this hotel in South Miami, along the busy Route 1 and stayed for 2 nights in February 2012. The front desk staff was friendly and helpful, as were the cleaning staff. The pool area is the real highlight - I lounged around the pool and sundeck for 2 days and had a peaceful rest before travelling back to Germany. Breakfast from 7-10:00 was terrific to just grab a newspaper and have a nice long leisurely breakfast. All in all a terrific stay.

Room Tip: Make sure to reserve a no smoking room!
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  • Stayed February 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michaeljosephsousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInnMiami, General Manager at Quality Inn South at the Falls, responded to this review, 4 October 2012
Thank you so much for your helpful review of our hotel. We love being able to provide a restful oasis for our guests before, during or after their long travels. Our sundeck and pool / lounge area are one of our favorite aspects of our property. Being in Miami, guests are able to enjoy these areas year-round, with a complimentary newspaper from our front desk. Please visit us again for another relaxing stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse, Wisconsin
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 11 January 2012

Sadly, I can confirm that there are roaches in the rooms at this property. I killed one in the bathroom upon my arrival and my daughter killed one later. It is an older property so once it gets infested, I'm sure it would be hard to totally get rid of the nasty bugs. The beds were so so. The shower was fine. We were there for only one night and just made certain that we left our bags out in the car so we didn't bring any unwanted guests home with us. The checkin and checkout went very well and the staff were very friendly. We did not utilize the pool. I would likely not stay here again.

  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank henulj-lse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInnMiami, General Manager at Quality Inn South at the Falls, responded to this review, 4 October 2012
Thank you for your helpful comments. We take pride in our staff's high level of customer service that is hard to find in comparable hotels. We're sorry that your room was not to your liking during this stay, but thanks to your comments, we made an extra inspection of all rooms at our property. We look forward to welcoming you back for another stay in our newly renovated hotel rooms. Please contact me at 305.251.2000 to discuss your recent stay.
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Travellers are raving about these Miami hotels

Key West, Florida
1 review
5 of 5 bubbles Reviewed 30 September 2011

I stayed at the Quality Inn with a friend of mine a while back. The property was lovely with really great foliage. But, the thing that stuck out in my mind was the staff. When checking in, they were so friendly and accomodating. I work in hotels and I know the value of a great front desk staff...they were excellent and I would recommend this hotel to anyone.

  • Stayed November 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hbwhitehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInnMiami, Owner at Quality Inn South at the Falls, responded to this review, 4 October 2012
Thank you for your wonderful review of our property. We and our guests really appreciate when a fellow hotelier notices the pride we take in our property to give every guest a comfortable, memorable stay. We're lucky to have such a fantastic staff, and we are thankful for your accurate and helpful review. We look forward to having you again in Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
5 of 5 bubbles Reviewed 8 September 2011

I needed a place to stay while they were repairing my apartment. I live near by, The mamager was very helpful and sincere. The room is clean and near the pool . They provide a light free breakfast which at least will hold you over. The staff is amazing, friendly, pleasant and helpful! House keeping is daily and vey efficient! I would recommend this hotel to anyone! If you need a place to stay while in S. MIami ! Great Service, clean rooms. quiet, pet friendly, ok breakfast, restaurant and bar for dinner. Nice pool. Close to shopping and other restaurants!

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank justchar529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInnMiami, Guest Relations Manager at Quality Inn South at the Falls, responded to this review, 4 October 2012
Thank you for your recent review of our property. We are so happy you were able to enjoy all that our hotel and surrounding area has to offer. Our complimentary breakfast is a great way to start your day exploring the attractions, shopping centers and restaurants just outside our doors. Thank you for your compliments of our managers and staff. Many guests are surprised at the quality and level of customer service they receive at our property, and we enjoy exceeding our guests' expectations at all levels. We look forward to hosting you again if your local needs require an "unbelievable" hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn South at the Falls

Property: Quality Inn South at the Falls
Address: 14501 S Dixie Hwy, Miami, FL 33176-7925
Phone Number:
Region: United States > Florida > Miami
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#44 Business Hotel in Miami
Price range (per night): ₹ 6,904 - ₹ 9,408
Hotel Class:2.5 star — Quality Inn South at the Falls 2.5*
Number of rooms: 100
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Also Known As:
Quality Inn South At The Falls Hotel Miami
Quality Inn Miami
Miami Quality Inn

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