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“Awesome Staff” 4 of 5 bubbles
Review of Hyatt Regency Miami

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Hyatt Regency Miami
Ranked #47 of 122 Hotels in Miami
GreenLeadersSilver level
Nashville
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Awesome Staff”
4 of 5 bubbles Reviewed 10 April 2012

We stayed here from March 30-April 3. I didn't choose this hotel as I had booked a travel package with WWE for WrestleMania XXVIII and after reading the reviews I was nervous. I didn't know what to expect. But once we got there we went in and the staff at the check-in desk was very nice and the service was quick. I think that the rooms could be updated some, but we didn't have any major problems. The beds are comfortable, our room was overlooking the river/draw bridge but we didn't have any problems with noise. I was very impressed with the staff. On the morning we were leaving I went tothe RiverWalk Cafe to get a blueberry muffin but the girl at the counter said they didn't have any left and that her register was down. A manager then came and told me that since I had to wait and they didn't have what I wanted that I could get something else for free. This doesn't happen very much. I have never stayed at a hotel where all of the staff was this nice.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AndreaWWEfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHyatt313, Sales Coordinator at Hyatt Regency Miami, responded to this review, 13 April 2012
Dear Andrea,

Thank you for the wonderful comments you have shared about the Hyatt Regency Miami staff. We consider ourselves to be very fortunate to have such warm and caring associates. On behalf of the team, we hope you can return again soon.

Sincerely,
The Hyatt Regency Miami Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,092 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (419)
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English first
Morristown, New Jersey, United States
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 9 April 2012

Hotel staff were wonderful. Rooms were dated and in need of updates. Very odd "cowboy" style door on the closet that got in the way every time you wanted to walk in/out of the sink area.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHyatt313, Sales Coordinator at Hyatt Regency Miami, responded to this review, 13 April 2012
Dear David,

Greetings from the Hyatt Regency Miami. Thank you for your feedback regarding your recent stay and we are pleased to know that our service exceeded your expectations. However we are taking into consideration your comments regarding the rooms which allows us to further improve our property. We look forward to serving you again soon.

Sincerely,
Marisol Quintana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
168 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

Stayed here for 5 days in April. The hotel is showing it's age but it's still nice. The staff is wonderful. It's in a good location and close to shops and dining. Our room was on second avenue and there was a little noise from the traffic. Perhaps asking for a room on the back side of the hotel would be better. The Metromover station in the convention center is very convenient and an easy way to get to events at Bayside and the American Airlines Arena.

Room Tip: Choose a room that doesn't overlook the pool because there is some traffic noise from 2nd Avenue...
See more room tips
  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GN303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHyatt313, Sales Coordinator at Hyatt Regency Miami, responded to this review, 13 April 2012
Dear Guest,

Thank you for your warm and positive comments about the Hyatt Regency Miami. We appreciate your insights and look forward to serving you again in the future.

Sincerely,
The Hyatt Regency Miami Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Haven, Michigan
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 8 April 2012

We just returned from a trip to Miami and Key West. Stayed here for three nights...requested a quiet room and all night long we heard traffic and bridge noises from the drawbridge. If this was quiet I'd hate to have a regular old room. Speaking of which...the room we did have was very tired looking. Old carpet, old draperies, old bedding, old bathroom...very dark lighting making it difficult to put makeup on without looking like you were coming down with something. Staff was attentive in the hotel, but I thought the waitstaff at the restaurant were pokier than I had ever experienced during our daily buffet breakfasts. The pool area was not kept clean...the same trash was there when we got there to when we left 3 days later...gross. It does offer a great location in the heart of Miami and great walking to lots of things to do. Might I suggest eating at Perricone's in Brickel Place? Yum! As for the Hyatt...not so much. No free WIFI and 10 dollars to use a computer? Crazy! $31 to park a car was not so bad compared to other big cities. Exercise room was not much to brag about...not many machines for as big of a hotel as it is....

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank flosue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHyatt313, Sales Coordinator at Hyatt Regency Miami, responded to this review, 13 April 2012
Dear Guest,

Greetings from the Hyatt Regency Miami. Thank you for your feedback regarding your recent stay and for taking your time to leave a review. We greatly appreciate your business and sincerely apologize for our shortcomings and the inconveniences you experienced during your stay. We value you as a Hyatt customer and hope to regain your confidence in the future.

Sincerely,
Marisol Quintana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cavan, Ireland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Just back from a 4 nite stay in Hyatt Regency in Miami. The room was a good size & very clean, food was good & the prices for food & drinks was very reasonable. But the biggest plus for this hotel is its staff. They are so friendly and helpful, the level of serice is way above what you would normally expect or receive in a large hotel. Would definitely use again

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHyatt313, Sales Coordinator at Hyatt Regency Miami, responded to this review, 13 April 2012
Dear Paul,

We have received the wonderful comments you entered on TripAdvisor and want to thank you personally for sharing your positive experience with us. It is very gratifying to receive such positive feedback and your comments have encouraged us to continue looking for ways to exceed our guests’ expectations. We look forward to seeing you again soon!

Sincerely,
The Hyatt Regency Miami Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Miami

Property: Hyatt Regency Miami
Address: 400 South East Second Ave, Miami, FL 33131-2197
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Miami
#22 Luxury Hotel in Miami
#41 Romantic Hotel in Miami
#41 Business Hotel in Miami
Price range (per night): ₹ 11,205 - ₹ 25,161
Hotel Class:4 star — Hyatt Regency Miami 4*
Number of rooms: 612
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Expedia and Hyatt Hotels Corporation so you can book your Hyatt Regency Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Miami Hotel Miami
Miami Hyatt Regency
Hyatt Hotel Miami
Hyatt Miami

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