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Hyatt Place Miami Airport East
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Reviews (829)
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All reviewsmiami airportnewer hotelpull out couchfree shuttlean overnight stayyogurtfree breakfastnice poolparking feenext morningroom was spaciousthe hotel is cleanper dayrental carnice staybusiness tripchecking in
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107 - 112 of 829 reviews
Reviewed 15 August 2017

The hotel is clean but because we are a family of five and booked the room for five adults, the room wasn't big enough for us all to stay in comfortably. When we arrived there was no one to help us with moving our luggage. The person doing the check-in, although very polite and helpful, he was serving coffee and drinks at the bar while doing my check-in. There wasn't enough towels or bed sheets in the room; when I called for more of both it appeared the same man at the reception was dealing with housekeeping!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank foads217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Hyatt Place Miami Airport East, responded to this reviewResponded 15 August 2017

Dear foads217,

Thank you for being so specific in your evaluation of our hotel. We apologize for not exceeding your expectation. We hope everything was taken care of to your total satisfaction. Our job is to make sure our guests are totally satisfied so you will return and recommend us to others. We appreciate your feedback and hope you will visit us again soon.

Michael Lauria
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Enjoyed my stay. I would choose this hotel again . Not often am I satisfied with the hotel In when I'm traveling for business however I was very pleased with the Hyatt. This was the perfect location and size for me.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tavicast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017

This hotel is good if you stay overnight. The breakfast was Intercontinental, strong coffee, orange juice and white bread. The breakfast room very dirty after a while. The bed-room was clean, the aircondition was a little bit to loud.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank marcow468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Hyatt Place Miami Airport East, responded to this reviewResponded 11 August 2017

Dear marcow468,

We’re glad you liked your overnight stay and the breakfast options and that, overall, your stay was enjoyable. We would, however, like to apologize for the disappointing aspects of your stay. We will absolutely alert our managers to the issues you encountered so we can take the necessary action. We do hope you will consider a return visit and let us make it up to you.

Michael Lauria
General Manage

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Reviewed 9 August 2017

Some times a little respect is all it takes. Customer service is the key to a valuable company. There shouldn't never a gender or the color of the skin issue. Respect should never be a option. Personality is suppose to be a priority.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 396alexisw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Hyatt Place Miami Airport East, responded to this reviewResponded 11 August 2017

Dear 396alexisw,

Thank you for choosing the Hyatt Place Miami Airport East and taking time to review your stay. It was a pleasure to read about the excellent customer service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. And you are correct in your statement that customer service is the key to a valuable company. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit.

Michael Lauria
General Manager

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A TripAdvisor Member
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Reviewed 9 August 2017 via mobile

Fantastic place to unwind, grab a bite, and head back to the airport in the morning. Clean, great service, nice pool. Reliable shuttle. The rooms for a family of 5 are very spacious. Very good pull out couch.

Stayed: August 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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