When we first arrived at 11pm, all four of us (myself, husband, 2 kids), after almost 2000 miles driving they gave me a paper to sign with 1, YES ONE, queen size bed. I asked about it and the man told me I got the "run of the mill" option. WHAT? After watching a family from a foreign country, with the same dynamics as my family, take that bullcrap answer and accept their keys and go, I lost it. They ended up sending us to another hotel nearby. It was much nicer and we were happy there. We then had to return there 7 days later, after our cruise to more of the same disappointment. They gave us a room with two beds. The room had no blankets ( just filthy bedspreads and sheets) no facial tissues (because they do not offer them I was informed very rudely), only about 5 squares of toilet paper on the roll and no extra in site, two bath towels and one washcloth, and a plastic bag as an ice bucket. There were a few extras that you do not get at other hotels such as the foul odor throughout the hotel including the room, broken A/C, black mold on the bathroom ceiling, hair all over the bathroom, rust on both bathtub and sink drains, broken glass on the floor, hairpins laying around, and rings from the bottom of wet glasses on the furniture. And this is my shortened list! The continental breakfast was in one of their "guest rooms" that had been emptied of furniture. It was so crowded with tables and people ( all 7 of them) and the options were few. The cream cheese was piled real high in a styrofoam bowl which I am positive got put back in the fridge for the following day. Needless to say, we chose not to eat there.
We payed for two nights before our cruise and 2 nights after. The first two nights were spent at a different hotel, after the cruise we paid for the two nights but only stayed for one. I could not imagine spending another hour there let alone another night. We chose to drive all the way back to Massachussets, exhausted, over staying in the slum. This was by far THE WORST hotel I have ever stayed in. The location, the staff, the lack of accommodations and the overall shadiness of the place are four good reasons to avoid this place at all costs.
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- Also Known As:
- Hotel Roma Golden Glades Miami