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SpringHill Suites Miami Airport South
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Certificate of Excellence
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Certificate of Excellence
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Reviews (1,002)
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All reviewsmiami airportfree breakfastyogurtnext morningshuttle servicethe breakfast areafree shuttleshort stayclean roomswould stay here againstayed for one nightfront desk staffsitting areaan early flightpre cruise stayminute drivedolphin mall
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361 - 366 of 1,002 reviews
Reviewed 9 March 2012

Great Service! From the front desk staff to the housekeeping staff all were kind and professional at all times. The house keeping staff understood that we had a sick child and worked around our schedule and were never intrusive. Great hotel for families visiting Miami Children's Hospital. We'll be back!

  • Stayed: February 2012, travelled with family
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2  Thank ANJU L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded 27 March 2012

Thanks for choosing our hotel during your recent visit to Miami/Miami Childrens Hospital. We are happy to hear that our staff and guest room suites provided a comfortable stay for you and your child. We hope to see you back in Miami when you come down for vacation.

Sincerely,

Leila Aviles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2012

Difficult to review our stay here...nothing too negative to report...but as a Marriott Platinum member, it didn't provide the warm feelings that we have grown to love at Marriott. This is an excellent hotel for families, not so good for couples or mature people seeking a restful and relaxed stay.The problems: ELEVATORS... hotel has two elevators which were not upgraded when the property was converted to a Spring Hill Hotel. They are SLOW and this is a seven floor building. If you are on the upper floors....good luck! Families get on the elevators going up to get a spot so when the elevator arrives at the top, it is full. Horrible way to start the morning. BREAKFAST...a ZOO! Since there are so many families, this creates a shortage of tables and jams up the breakfast lines. Not a good experience! ENTRANCE: There is no way to get from the front parking lot to the hotel entrance without walking between parked cars...the parking space in front of the fountain should be "off limits" for parking to provide a walkway to the hotel. At 11:30PM we entered the hotel, forced to walk by the fountain and was showered by the sprinkler. Why have the sprinkler on at that time at the only entrance to the hotel.
SO...good for families....not good for us so we won't be returning.

  • Stayed: February 2012, travelled as a couple
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Thank jackp741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded 27 March 2012

Dear Guest:

We recently received your comments regarding your recent stay at our property. I would like you to know that we regret any inconvenience you experienced with the sprinkler in the parking lot area and the overcrowding in our breakfast area. Please be assured that we have corrected the problem with the sprinkler. We have extended the breakfast area to include the meeting room area in order to accommodate the large demand.
We value your business and hope you will give us a chance to regain your confidence in the near future and demonstrating our commitment to delivering outstanding service and value.

Sincerely,
Leila Aviles
General Manager

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Reviewed 24 February 2012

We're a family of 4 on our way to Disney @ Orlando. The complimentary shuttle to and from the airport worked perfectly, and the room was perfect, with ample room for all 4 of us.

Very nice and comfortable. Only minus is the lack of places to eat at walking distance, although you can order food to be delivered at your room.

Certainly a hotel I'd recommend.

  • Stayed: February 2012
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Thank fernan_aguero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded 16 April 2012

We were delighted to hear that you and your family enjoyed your stay at the SpringHill Suites Miami Airport South. I am sorry that you were not informed that we provide transporation to several restaurants near the hotel. We hope to see you again very soon and demonstrating our commitment to delivering outstanding service.

Sincerely,

Leila Aviles
General Manager

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Reviewed 22 February 2012

It´s not the first time I stay in this hotel, but every time I feel at home.
Free Parking, Internet, Breakfast, Shuttle

  • Stayed: February 2012, travelled with family
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2  Thank FAMB1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded 27 March 2012

We read your review and are very happy to know you enjoyed your stay at the SpringHill Suites Miami Airport South. We hope to see you again very soon.

Sincerely,

Leila Aviles
General Manager

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Reviewed 8 February 2012

We stayed here on our way to catch a cruise, and again for one night on the way back. The property itself is ok, we had a room with a couch, two dbl beds, a small kitchen, and one bathroom. It was relatively clean, and the breakfast was hot and included. It was recommended to us by our travel agent.

Our troubles began the moment we tried to catch the complimentary shuttle to the hotel. We got off our flight around 8:00pm, trucked to the right place with our luggage, and watched as every other hotel chain in history had their shuttles flying by for an hour. We finally called the front desk to inquire about the shuttle and to ask them to let the driver know we were waiting. The person who answered the phone said that the shuttle comes every 30 minutes and that it was an all white 15 pac van. They did not call the driver. Frustrated we hung up and waited for another 30 minutes. When the shuttle arrived and we tried to get on, it was too full. The driver said he would be back in 30 minutes. At this time we had waited almost two hours and grabbed a cab. I was upset when we hit the hotel, and in their favour they did reimburse the cab ride but made no other offers.

Checkout the next morning ran smoothly. When we arrived back after our cruise we wanted to go to South Beach and inquired at the front desk on the best way and least expensive way to get there. They suggested city transit and sent us wandering around the streets looking for the bus stop. No map or bus listing was offered. We finally stopped at the hyatt whose shuttle drive graciously offered to take us to the airport where we could catch a direct bus for $5. He then provided a list of buses, maps, and times, as well as his card to call when we were ready to go home and we weren't even staying at the hotel!

When we arrived back at Miami Springhill suites we all wanted to show (8 adults sharing two adjoining rooms), and as we tried this the water would stop flowing in one shower for 5 minutes, flow in the other, and then back to the original one. Only one shower could work at a time. Upon calling the front desk they explained their plumber was unavailable and they would send someone up. No attention was given to the matter before we checked out.

The next morning we needed the 5am shuttle for a 7am flight, and it was over capacity. Rather than making alternative arrangements, the hotel said he would be back in 30 minutes. Luckily we got on, but some didn't.

Overall I found the service poor and unfriendly at this hotel and would not recommend it to others.

Room Tip: Stay away from adjoining rooms as only one person can shower at a time.
  • Stayed: January 2012, travelled as a couple
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1  Thank Sarah154960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSMIA, General Manager at SpringHill Suites Miami Airport South, responded to this reviewResponded 10 February 2012

Dear Guest:

On behalf of the staff, myself, and the SpringHill Suites by Marriott brand, I would like you to know that we regret any inconvenience you experienced with the hotel’s airport shuttle, the water pressure in your guest room and specially the attentiveness of our personnel. Please be assured that we have taken the necessary steps to ensure that similar situations do not occur in the future.

Again, thank you for bringing this matter to our attention and allowing us to address your concerns. We look forward to seeing you in the future, and demonstrating our commitment to delivering outstanding service and value.

Sincerely,

Leila Aviles
General Manager

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