We stayed in room 1719 over March 22-25, 2018. We selected this hotel as part of a package for the Miami Open tennis tournament. We were somewhat apprehensive given many reviews on the condition of the hotel and interactions with the staff.
Our experience exceeded all expectations. The room was clean, and the furniture and carpeting were in excellent condition. The air conditioning system was quiet and provided a comfortable environment. My only quibble was with the remote for the LG HD TV. The sensor on the TV had a very narrow range and I had to hit that precisely with the remote signal. Once I got the hang of it, the TV was slow to change channels.
The staff were very professional and helpful. We dealt primarily with the front desk and valet parking staff. We had to extend our planned arrival time, and the staff person I dealt with on the phone was helpful. When we arrived, the room type we requested was available as reserved. I called back days after our visit to inquire about a billing question, and the person was very professional in resolving my question.More