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Reviews (1,582)
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Reviewed 6 November 2017

I would give 7 out of 10, is not bad but having stayed at other element properties this one is well below element standards. Rooms are ok but I saw a little worn out doors and disrepairs, still not bad, is a good hotel but not outstanding compared to its other sister properties. The rooms come with a safe, frigobar, free wifi and a small kitchenette, I would not cook there at all.
Happy hour offered Mondays trough Fridays is free but the quality is not great at all, (yes I know is feee but at the Element DFW the same happy hour concept was also free and outstanding) mind as well skip it for the very nice pool and beware that for reasons that still can't understand parking does not come for free, at $20.00 dollars per day is a complete ripoff, with this being said your $80 dollars (let's suppose) per night room rate that you though was a "cheap" now all the sudden is not.
Definitely have some improvements to be met, still is a good choice specially for a quick overnight

Stayed: June 2017, travelled on business
Thank VictoriaD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementDOS, Director of Sales at Element Miami International Airport, responded to this reviewResponded 8 November 2017

Thank you for taking the time to reach out and let us know about your recent experience, as your feedback is invaluable to us. We are committed to delivering the highest level of service to our guests and were disappointed to hear that there were a few things during your stay that were amiss. We hope that you will join us again at Element Miami International Airport for a stay to exceed all expectations. Please feel free to reach out to me if you are ever back in town. Thank you again for your review!

Regards,

Juan Rivera
Director of Sales
juan.rivera@elementmiamiairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017

Pros: excellent staff from front desk (Stephania and Hassell) to Housekeeping, very helpful, professional, great staff.

Airport shuttle every 30 minutes, plus shuttle to area restaurants and stores, free of charge. Easy access to metro rail and rental car center Local Miami cafeteria food walking distance, otherwise best to use shuttle or alt transport.

Breakfast buffet is OK, most nights free reception with finger food and beer/wine.

Basic kitchen in room for light duty cooking for those on extended stays

Laundry facilities are excellent, secure room with ample supply of washers and dryers

Decent Gym


Con: and really only one, rooms need additional soundproofing, hotel did good job on ground floor, but rooms allow noise from airport take off and landings, hotel is lined up with left side of MIA. Would be difficult to sleep in daytime for night trip, or night life.

Overall good solid hotel, just the one con. Great staff helps to make up for noise

  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank act2568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementDOS, Director of Sales at Element Miami International Airport, responded to this reviewResponded 8 November 2017

Thank you for your detailed insight regarding your recent stay. An overall great stay is what we want our guests to experience! We are glad we could provide you with a satisfactory visit and you were able to take advantage of some of our amenities during your time with us. We extend our apologies for the inconvenience you faced due to the lack of sound mitigation. We are pleased to know that this did not dissuade from your overall positive experience. We hope that you will join us again at Element Miami International Airport for a stay to exceed all expectations. Please feel free to reach out to me if you are ever back in town. Thank you again for your review!

Regards,

Juan Rivera
Director of Sales
juan.rivera@elementmiamiairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

Check-in was efficient. We arrived 30 minutes before happy hour ended but there was no food and no choice of beverage--quite disappointing as several other guests were enjoying what had been previously offered and the problem could have easily been fixed. The room was spacious and clean. Excellent accommodation, especially kitchen. Dinner menu in restaurant was very good. Wait staff was excellent--Rafaela was prompt, friendly and professional! Made out dining experience 5 stars. Free shuttle to airport was prompt, spacious and comfortable. Another plus is that their convenience store has items that are reasonably-priced.

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Seán S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementDOS, Director of Sales at Element Miami International Airport, responded to this reviewResponded 31 October 2017

While we are happy that you had an overall positive experience here at Element Miami International Airport, we are disappointed to learn you had an issue with our evening reception. Your input will assist us in improving the service we provide our wonderful guests. Your comments here will be taken to our management team for review as well. I will share your kind words with our staff. We look forward to welcoming you back to Element Miami International Airport so please feel free to reach out to me if you are ever back in town. Thank you again for your review!

Regards,

Juan Rivera
Director of Sales
juan.rivera@elementmiamiairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

Nice Hotel with easy access. This place was worth staying, nice rooms. The reception personnel were very helpful with a great attitude thanks to Hassell, Stefania, Abby, Yamil and Bensen. Amazing Experience.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank ValenciaSpectrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementDOS, Director of Sales at Element Miami International Airport, responded to this reviewResponded 31 October 2017

We love that you were so well impressed with our associates’ service here at Element Miami International Airport. Thank you very much! It's humbling to receive such high praise. A happy guest is our ultimate goal, so it's great to hear that you so enjoyed your stay with us. I will share your kind words with Hassell, Stefania, Abby, Yamil and Bensen. We look forward to welcoming you back to Element Miami International Airport so please feel free to reach out to me if you are ever back in town. Thank you again for your review!

Regards,

Juan Rivera
Director of Sales
juan.rivera@elementmiamiairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2017

We knew of this hotel thanks to my brother Rafael Vales. This is our third time here, but this is not a vacation, business or flight delay stay. We had to evacuate our island, Puerto Rico, and thank God we choose to stay here while we get back. In this critical time of change and uncertainty, it is important to us keep our environment, and our pet, as comfortable and stress-free as possible. Everyone here treat us with empathy and affection beyond their duties. We already knew of the excellent quality, cleanness and comfort of the rooms as well as the great facilities and amenities this hotel brings, but the human warmth we are receiving is priceless. We thank everyone here, but we specially want to recognize the manager Yamil Montes de Oca, Bensen Belfort and the reception team. The Breakfast and Relax staff, Eddie, Ileana, Nuris, Eduardo, Benson and Rafaela. Housekeepers Manager Saul with Veronica, Cecilia and Eduardo. We wish we could name everyone. They all make us feel like HOME! Gracias, Maria, Angie, Alberto

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank MVALES121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElementDOS, Director of Sales at Element Miami International Airport, responded to this reviewResponded 25 October 2017

What a beautiful review. Thank you for sharing those kind words. We know all too well how badly hurricane Maria left the island of Puerto Rico. Many of our staff were born or have family on the island. We are happy you were able to make it out okay and hope everyone in your family is safe as well. I will share your kind words with our staff. We look forward to welcoming you back to Element Miami International Airport so please feel free to reach out to me if you are ever back in town. Thank you again for your review!

Regards,

Juan Rivera
Director of Sales
juan.rivera@elementmiamiairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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