My husband and I had a terrible experience staying at this motel. We had booked a 3 night stay and when we checked in, the manager fought with us (in front of other customers) claiming that we were staying 4 nights since we were checking in on Thursday and checking out on Sunday (he counted each day - Thurs, Friday, Saturday and Sunday as a separate night, even though we were only staying Thursday, Friday and Saturday night and checking out on Sunday. He was extremely rude and it took 15 minutes of arguing with him for him to agree that it was only a 3 night stay. What was worse is that our room was a dump. It did not appear to have been cleaned as someone else's hair was in the tub, on a towel and in our sheets. Overall it was disgusting and we decided to check out the next day (Friday). However, since the manager charged our credit card for the entire stay when we checked in, we called Super 8's customer service to find out what our recourse was rather than getting into another argument with the manager. Unfortunately, Super 8's customer service informed him that I called before we checked out, so he was upset and extremely argumentative about our reasons for wanting to check out. Since we were trying to check out 2 hours past the check out time, after yelling at us for 5 minutes, he agreed to refund us for Saturday night's stay only and charge us for Friday since we were 2 hours past check out. The only problem, which he quickly realized was that Saturday night's rate was higher than Friday night's rate, so he tried to refund us the lower amount, which resulted in more arguing. Finally, he refunded us Saturday night's rate. We were extremely upset. We have never been spoken to by a hotel or motel manager that way. Super 8's customer service was unwilling to address our complaints and as a result, we will never stay at another Super 8 again. There are several other hotels in the area to choose from that look much nicer than this. Save your money and do not stay at this motel!
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- Also Known As:
- Super 8 Melbourne Hotel Melbourne
- Melbourne Super 8
- Melbourne Super Eight
- Super Eight Melbourne