We have been a loyal customer for years and order OFTEN. Food is good. Customer service has steadily gone down hill to a new low. Last weekend we placed an order for the family and were told it would be an hour(the pretty standard time). 2 hours and many complaints to me later by my family, the food arrived. I told the driver( whom I did tip well as always since this was not his fault) that I would like to speak to a manager. He assured me that I would hear from the manager and now, a week later, I have yet to hear from anyone. This is by far the worst experience we have had with them but have noticed a gradual decline in customer service. Now it appears they do not even care...very disappointed and we will not place any more orders with them. There is plenty of their competition that provide a good meal and do care.