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All reviews home depot stayed here yogurt dairy queen pancake maker visiting legoland dvd player nice tv gas station biscuits and gravy room was clean would stay again first floor front desk staff b c minute drive staff was very friendly
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Reviewed 21 August 2016 via mobile

We are a family of 4 and stayed for 3 days 2 nights. They shuttle to Legoland. It's in convenient shopping center with a Publix. The staff was friendly. Basic breakfast included. Room was clean and beds were ok. The pool is way too small though. Overall it was a good stay.

Stayed: August 2016, travelled with family
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre F, Front Office Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this reviewResponded 6 September 2016

Dear Bill C,

Thank you for taking the time in your busy schedule to let us know about your recent stay. We would like to thank you for choosing to stay with us on your recent visit to the Holiday Inn Express-Lake Wales. We will be sure to take your comments and share them with our staff. We are sorry that our pool did not meet your expectations. Thank you for your continued loyalty we look forward to your next stay with us.

Thank you and have a wonderful day.

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Reviewed 26 July 2016 via mobile

Stayed here for a trip to legoland. Two months ago I stayed at the legoland resort but at $600/night, it's a once in a lifetime sort of resort lol
I read all the reviews and decided to stay here because at $149/night it had the most stars for the price. It was clean, and I'm a Germaphobe. The decor was nice. The room had one of the most comfortable mattresses I have ever slept on, and I sleep on a top of the line sleep number at home. My room has two queen beds and a pullout sofa. It also had a mini fridge and microwave.
As for the breakfast... It was free and continental and you can't beat that. It had an awesome pancake machine that the kids thought was awesome, scrambled eggs, biscuits and gravy, as well as yummy cinnamon rolls and pastry.
They offer a shuttle to legoland so don't be concerned that it is a bit further away than the other hotels. The price and the ratings are better here :-)

Stayed: July 2016, travelled with family
1  Thank VanessaM2228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre F, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this reviewResponded 1 August 2016

Dear Vanessa M,

Thank you for taking the time in your busy schedule to let us know about your recent stay. We would like to thank you for choosing to stay with us on your recent visit to the Holiday Inn Express-Lake Wales. We are so glad you enjoyed your room and got an relaxing nights sleep for the park. We will be sure to take your comments and share them with our staff. Thank you for your continued loyalty we look forward to your next stay with us.

Thank you and have a wonderful day.

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Reviewed 25 July 2016

The beds here really need to be replaced and the front desk team said that would start in the next month. I would not recommend staying here until the beds have been replaced if you don’t want to fall into a hammock! We stayed two separate times. The first time the AC did not adequately cool the room. The second stay the AC was better but still not as cold as we would have preferred. Staff said this was due to the extreme heat (in the high 90s) but other hotels I stayed in during this trip did not have this problem.

As platinum level guests we were upgraded both stays to a larger room so that was nice of them. All seemed clean and the room was well tended (with the exception of those awful beds).

The last time we stayed there were a lot of excited children in the hotel. I was worried that I’d hear them all night - I didn’t. I don’t know if the rooms are well insulated or if the children settled down but the quiet is worth noting.

Breakfast was typical for the brand. I liked the chocolate milk and the Otis Spunkmeyer chocolate chip muffins. The sausage gravy could have been held at a warmer temperature.

Stayed: July 2016, travelled as a couple
Thank Marietta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre F, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this reviewResponded 1 August 2016

Dear AGoingGal,

Thank you for taking the time in your busy scheduled to let us know about your recent stay with us. We apologize that we did not meet or exceed your expectations. Our goal is to make your stay a memorable one. We are sorry that the beds did allow you to have a restful night. We take all comments seriously and we will review them with our staff so that we can continue to improve on our service to our guest. We hope you will stay with us again following our renovation so we may show you the true Holiday Inn Express of Lake Wales.

Thank you and have a wonderful day,

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Reviewed 20 July 2016

We prefer to stay here for our lego land trips. Free and great breakfast buffet. Free coffee 24/7. It is walking distance to publix and a convenience store. The mall is a short drive ( with ok food court and bouncy houses on certain weekends).

  • Stayed: December 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank Sflittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre F, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this reviewResponded 23 July 2016

Dear Sflittle,

Thank you for taking the time in your busy schedule to let us know about your recent stay. We would like to thank you for choosing to stay with us on your recent visit to the Holiday Inn Express-Lake Wales. We are so glad that you enjoyed your stay with us and all the local amenities. We will be sure to take your comments and share them with our staff. Thank you for your continued loyalty we look forward to your next stay with us.

Thank you and have a wonderful day.

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Reviewed 19 July 2016 via mobile

Pros: Close to Legoland and had a shuttle to and from the park
Close to restaurants and shopping
Nice pool
Cons: Urine odor in the bathroom. Called the front desk and they sent someone up to spray some air freshener. They sprayed it by the air conditioner. This did not help. I had to wipe down the bathroom with Clorox wipes and spray Lysol and clean it so the smell would go away.

Stayed: July 2016, travelled with family
Thank fran54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deidre F, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this reviewResponded 23 July 2016

Dear Fran54321,

Thank you for taking the time in your busy scheduled to let us know about your recent stay with us. We apologize that we did not meet or exceed your expectations. Our goal is to make your stay a memorable one. We take all comments seriously and we will review them with our staff so that we can continue to improve on our service to our guest.

Thank you and have a wonderful day,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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