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Reviewed 15 September 2017 via mobile

Lifeguard Rafael is very polite and helpful. Ship wreck island is an amazing water park for both children and adults. Offers food and drinks on sight. Water slides, splash park, lazy river and pool...

Stayed: September 2017, travelled as a couple
Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 18 September 2017

Jamie, thank you for the great review. We are delighted to hear that you and your family enjoyed our Ship Wreck Island Water Park.  We are happy that you appreciate the assistance provided to you by Rafael. Making memorable stay experiences with our valued guests is what we do best! We invite you back, and we hope to see you again soon.

Sam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

Excellent stay! Overall satisfied spacious quiet location. Great for families, or couples and for going solo. The reason for our stay was to flee hurricane Irma. Kissimmee, Florida is not to far away from our location on the eastern shore. Will go back again, hopefully not for another hurricane retreat.

Room Tip: SS side is the best!
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank RobertA5006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 18 September 2017

Robert, thank you for taking a moment to share your experience with us. We are so happy to hear that you enjoyed your stay, considering the circumstances. We invite you back, and we hope to see you again soon!

Sam

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Reviewed 14 September 2017 via mobile

Our second time here at Westgate. Very well organized and safe place for your children. Plenty of lifeguards always on duty who are all very friendly and kind towards the children. In particular I would like to mention Rafael who stood out from the rest when we arrived yesterday. He was always very attentive to my nephew who has additional needs. Also always greeting him by name and took time to inquire about his disability so that he could understand.
Great service at the pool bar too from Ashleigh and Carlos.

Stayed: September 2017, travelled with family
Thank Magzd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 15 September 2017

We are delighted to hear that you had a wonderful time at Westgate Shipwreck Island during your visit at our Kissimmee property. We are glad to know that our staff made your experience more meaningful. Hearing reviews like yours highlights the commitment of our staff to serve every customer with passion and reaffirms that we are indeed living up to our mission. We are honored to have hosted your family adventure and look forward to many more visits in the future.

Nicole

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Reviewed 13 September 2017

This is a fantastic place to stay to visit all Florida attractions, a mile from Micky mouse.my first stay of five was ar the villas on a package holiday for two adults and two children, for the first four days I did not know this was a time share resort, there is a timeshare presentation on your first week, I'll leave that to you.The accommodation is huge and full air on, if I wanted to stay near all the attractions this would be it.my last visit here was five years ago not as below ,I had no other box to tick but this years

Room Tip: Some units do have noise from aircon but we asked to move once and they did
  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Aquqkidd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 15 September 2017

We are delighted you had a great stay with us at Westgate Vacation Villas Resort. It thrills us to hear that appreciated our resort amenities and activities for family enjoyment. Please visit us again. It will be our honor and delight to serve you and your family.

Nicole

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Reviewed 12 September 2017 via mobile

What a visit to the past! The Westgate Villas Resort in Orlando is like a flashback to the 80's. The rooms are out to date, old furniture, and appliances are not only old but really deteriorated, including microwave and dishwasher. Lack of maintenance on the shower and bathtubs. Definitely, an up grade of the rooms is well needed. In addition they charge my Credit Card twice and reimbursed the payment 2 days later. We were trapped in the middle of Irma Hurricane and we asked several times to extend our stay one more day since Monday was a curfew until 6:00pm. That was also impossible, even though I was sure they have free rooms due to the amount of cancelation they should have received due to the inclement weather conditions. Not a good experience at all!

Stayed: September 2017
1  Thank NatashaDonis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded 14 September 2017

Thank you for sharing your honest feedback with us. It saddens us to learn that you may have been disappointed by your recent visit to our resort. Please be advised that we are working very hard to update our resort as a whole. Our team is happy to offer one of our already updated units, so long as our availability permits. We never intend to inconvenience you in any way. In the recent weekend, we were unfortunately fully booked due to the storm. We apologize for any inconvenience experienced. It would be an honor if permitted another chance to better impress you.

Nat

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