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“Nice hotel near Disney”

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Holiday Inn Orlando SW - Celebration Area
Ranked #39 of 155 Hotels in Kissimmee
Reviewed 22 December 2017

Nice, clean, simple hotel near Disney. Sumer was very helpful during our 1am check-in and we got settled in quickly. Only complaint is that our room (2120, on the first floor) was adjacent to the parking lot with no patio or anything separating it, meaning we could hear people walk by and always had to keep our blinds shut.

Room Tip: Avoid the rooms right next to the parking lot on the first floor.
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank mattofcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 23 of 1,582 reviews

Reviewed 21 December 2017 via mobile

This hotel is a bit dated, bit shabby, but great value and really great location for Disney attractions. Large pool always had space around it. Great pool snacks and drinks. Tiny slide in bigger pool. Warmer smaller pool too.
Lovely staff.
Big fridge in rooms for keeping drinks and lunch things cool... don't eat the Disney food!! Take a cooler in boot of car, leave the park, eat your picnic, save $40-$70!!!

Stayed: June 2017, travelled with family
1  Thank helenw361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2017 via mobile

I was ripped off by a bait and switch scheme that holiday inn club vacations run. They charge you 99, offer you a two day resort stay, tell you it will be refunded back to you when you’ve toured the facilities, then put you up in one of their old shabby hotels in that city, where shopping carts and microwaves are left in the parking lot, not the best area of town. The room was musty, rug was worn, big gap between the doorway, lock was questionable.
When I told the front desk the stay made me sick, asthma and migraine, and I would be unable to attend a tour of the other facility, the manager said she would take care of it. Instead my charge card was charged for the room, 65.plus tax
I then called the resort tour desk, told them of my situation, and they told me I would be charged resort fees, 300. Per night if I didn’t attend the tour. They told me to come late, just come.
I am filing a complaint with the attorney general on behalf of myself and all the people that are taken, as I have been.
Don’t take the bait!

Stayed: December 2017, travelled as a couple
3  Thank Jackie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded 5 January 2018

Hello Jackie P,

Thank you for staying and I welcome your thoughts on your visit. I am sorry to hear about your bad experience because of the upkeep of the room and how our hotel staff assisted you with your concerns. This is not how we wanted to provide service to our guests.

I would love to welcome the opportunity or doing a follow up with you. I sent you a private message hoping to discuss and get more details on this. I hope you will find the time to read through it and get back with me soon. Trust that I am also sharing your feedback with our hotel owners to make them aware of what happened.

I appreciate your time and we look forward to having another chance of having you back.

Regards,

Danelle A
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

This Holiday Inn was close to Old Town and has lots of eateries nearby. The check in was quick and the staff is great. I recommend it especially for families. It is comfortable and close to everything you need.

Stayed: December 2017
1  Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017 via mobile

My expectations were high in this location due to they are close to Disney. Front desk staff was great, the facilities are nice but they need updates. The real problem is on the rooms, the carpet is dirty and smell really bad, I switched rooms and in the other the issue was the bathroom, it needs to be clean better and the sheets needs to be replaced when people leave, mine smell like they were used.

Stayed: December 2017, travelled on business
3  Thank bansterref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded 2 January 2018

Lovely day bansterref,

Happy new year! I'm delighted that you included us in your Disney adventure. I'm sorry your vacation was dampened with the condition of the rooms you've stayed at. Nevertheless, I'm ecstatic that our hotel personnel provided you the utmost customer service that we take pride in.

Your comments are well received and I will forward them to our maintenance team because we want to do better by you and future guests. I also sent you a message via your TripAdvisor inbox to ask for additional information about your stay. We look forward to your response.

Whenever you are in the area, I hope you stay with us again. Wishing you a lovely year!

Gratefully,

Elizabeth B.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kissimmee
Price Range: ₹ 6,347 - ₹ 12,889 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Number of rooms: 444
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area, located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. There is a Daily Service Fee of $15 which guests pay upon check-out. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando SW - Celebration Area Kissimmee, Florida
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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