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26 - 31 of 690 reviews
Reviewed 16 October 2016 via mobile

Where do I even begin?!! This place should be ashamed. I dont know what type of management, business, extermination company whoever takes care of this property is doing..but it needs a TOTOAL renovation with the among of money being spent to rent. First of all FALSE ADVERTISING between this company and expedia.com before we arrived we were told that we would have Hotel fees that need to be paid before checking if that was okay the total price that was going on that's pedia.com was $90 once we begin telling family members to go ahead and make their way down for this is so lovely vacation we received a phone call saying that our price for hotel fees was now $135 and they needed documentation of our license and a picture of the credit card. Here's the thing about that you tell her that you need this money and documentation literally the night before we check in. A couple of concerns about that how do I know that you didn't have any of my information already on file being that I booked through expedia.com and you receive a reservation? I called the company and they told us that it wasn't a fee through them we needed to talk to expedia.com so we called Expedia and they told us that we actually needed to speak to Runaway Beach Club because they are the One charging the hotel fees and that either we paid it or we don't have a place to stay Runaway Beach Club told us if we can afford it then we need to cancel our reservation. Who are you to tell somebody who book a so-called wonderful place based on the pictures to enjoy your family memories with from people who are out of the state? We do not appreciate this. So we paid and and attempted to check in Friday after at 4pm as stated. We arrived at the property to find it being locked at 430pm. Seriously? We scronge to find somebody willing to help us. After calling numerous times we found the main number to which we were apologized to and told sometimes they leave early? This is STRIKE TWO. We drove to the address they sent us in championsgate which was the property management and NO ONE WAS THERE. we needed up calling after hours (even though it wasnt) and had the gate code and unit code sent via email instead of waiting. We walk into the unit and go up to the stairs to a seemingly clean place. That's when we took a closer look. Take a look at the pictures attached. The door panel where it locks was broken. The latch broken paint chipping down to the stucko. Water knobs falling odd, missing window bli,d pieces. BEDS NOT EVEN ATTACHED TO HEAD BOARDS. FLIMSY SHEETS AND BLANKETS. MISSING DISHES, TWO POYS. DIRTY DISHES. NO DIAH SOAP, MISSING BATTERIES, UNCLEAN BATHROOM. CEILING HAD WATER DMAGE. THBS WITB EINGS AND NEED TO BE FILLED WITH GROUT. and to top it off... We noticed empty hug shells and black spots. We cleaned up and decided let's just try to enjoy this vacation.

Woke up the next morning and went out amonst ourselves. The refrigerator was making a weird grinding noise. Almost like it was trying to die. We decided to go to a local friends house and get some pans to cook. Open the microwave and there NO DAMN SAFE PLATE. yes how are we supposed to HEAT UP FOOD? Open the refrigerator to broken shelves and door handles inside and out. Put our wet towels in the dryer. 7 hours later they are STILL wet. WE WERE FURIOUS. TRIED TO CONTACT MANAGEMENT. NOBODY COULD EXPLAIN ANYTHING. wake up this morning on Sunday to everyone itching. Notice bite marks. Upon further inspection notice more black spots of mold and dirt were actually bed bugs. On every bed in the house INCLUDING pull out couch. they Said if a family before us had it, then they couldn't prevent it. SO YOU DONT CLEAN YOUR UNITS? Even the positive reviews on here complain about things falling apart. I'm thoroughly DISGUSTED with this property, THE MANAGEMENT , THE CLEANLINESS AND WILL MAKE SURE NO ONE I KNOWS COMES HERE AGAIN!! Only reason for a two was convience of Wal-Mart and interstate!! Even other people said they've heard of complaints!! They will charge a fee of the air is the 3rd down two low, charge a fee of you check in too early or check out late, charge a fee if you leave lights on. We had CHILDREN visiting whom now I'm doing LAUNDRY ELSEWHERE SO WE DONT CONTAMINATE OUR HOMES. one person was already home and found bugs in her clothes. . I WANT A REFUND AND APOLOGY!!!!

Stayed: October 2016, travelled with family
18  Thank Dez M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2016 via mobile

This is the second year on the trot that we have stayed here. We stayed in the same one bedroom condo both times. The unit does need an overhaul, door knobs falling off, worn carpet and blinds that do not work properly.

It could do with a clean as behind furniture and bed was dusty. But saying that, the bed was clean and very comfy.

It advertises a Tiki bar by the pool, which was not open this year or last. There is never any staff in the office and it is a but deserted.

The pool area is tidy and lovely to lie around. Sun beds and brolly in good condition.

This year there were gators in the lake on the complex. We saw one basking in the sun on the side of the lake. Lots of lizards and frogs.

We do love this place despite the negatives and wouldn't hesitate to go back. Just wish they would spruce the condos up a bit.

Stayed: September 2016, travelled as a couple
1  Thank mand83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2016 via mobile

We have stayed here 3 years in a row through Vrbo. The prices are Amazing, the rooms were spotless and clean, very close to all amenities and a short drive to all the major parks. We have stayed 3 times and are already planning our next trip

Stayed: December 2015, travelled with family
Thank Tracy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2016

What a miserable place i have seen more activity in a graveyard. it has no atmosphere the pool area was dead not a soul to been ...no one around no children laughing the sun loungers were past there best. no tiki bar closed for the whole 14 days we were there, the so called business centre was locked from Friday evening till Monday am.
The place is gated for cars but is wide open to the public ..no security ...no waste management in place. you need a gas mask around the waste compactor an adult must deposit the trash in the compactor ..... what a place i could go on & on...
there is far better vacation villas in Kissimme but not this one.

  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank sean o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016

This is our second stay at a Runaway Beach condo and I'm sad to say not as nice as it was the first time we stayed several years ago.

The good: the condo is very quiet. It's well-built and there's very little outside noise. We had one that was near a busy road and while there was a little road noise, it wasn't loud enough to be annoying. Ours was a 2-bedroom unit, very spacious and for the most part very clean. There were lizards on the front porch, which for me is a plus, because I'm a nature nut. Some might feel differently, but this is Florida and you have to expect wildlife. I'm actually disappointed if I don't see frogs and lizards outside my door when I stay. Washer and dryer worked well for the one load I did right before we left. Also good: the location. It's incredibly convenient to get to Disney.

The meh: the kitchen is *barely* stocked with utensils and dishes. There were no dish towels and only one potholder. I wasn't planning on doing much if any cooking so this wasn't an issue for us, but at least with our unit, anyone wishing to actually cook would have had to go to the Walmart around the corner and braved the insanity there to get some basics. There was only the absolute minimum towels/washcloths for the bathrooms. There was 3 of us and there were exactly 3 towels and three washcloths for the entire week. We did brave the Walmart to buy more, because we weren't planning on doing a load of laundry every day after wearing ourselves out at Disney. Also meh: the condition of the unit itself. The decor is cute but it needs painting, the carpet in the bedroom is starting to stretch and ripple, and there's an air of it being just this side of becoming derelict. We're not hugely picky about decor--cleanliness is more important and it *mostly* hit that mark (more below about that)--but it really didn't look like a meticulously-maintained unit. (Also meh: the tv remote was ridiculously complicated. We're hardly luddites but wow... that thing might have launched rockets over at Kennedy, but it didn't seem to want to let us actually use the onscreen viewer guide.)

The bad: the kitchen counters were dirty. I had to wipe everything down with Chlorox wipes. Same with the dining room chairs and bar stools. Some of the silverware had been put away with food encrusted on them (they had probably been run through the dishwasher but still.. yuck). I had to wash everything we used for snacks and breakfast. The bathrooms, however, were quite clean and the carpets and bedding as well. No bugs, no stains.

Also bad: the A/C was not working the first day. We arrived late in the afternoon and it was 80 degrees in the unit. We tried adjusting the rather complicated thermostat, thinking that perhaps it had been unoccupied and so the temperature turned up to save electricity, but it stayed at 80 most of the rest of the evening. Fortunately the normal afternoon rain plus a lot of shade around that unit made it tolerable for one night, using the ceiling fans. We tried calling the next day and never could get a live person, so we left a message and by the time we returned from the parks that evening, the temperature was 75, so apparently someone had come along to fix it.

Also bad: the WIFI went out the 2nd to last day of our stay and we were never able to contact anyone about it. There was never any staff at the reception area (husband went there twice... said that it looked like they simply don't have staff at all). Fortunately we do have data plans on our cell phones so we were able to check on flight/boarding passes etc but this could have been a major inconvenience.

We found it very odd that they apparently have no on-site office staff at all and that we could never reach an actual person on the phone. We came away feeling we'd scraped by on luck even being able to leave a message to get the A/C fixed. Next year we'll have to think long and hard about whether to risk staying here again--I'm hoping that perhaps by then things will improve and I'll see it reflected in the reviews here. The location is so perfect that we hate to stay anywhere else, but on the other hand... we paid quite a lot for a stay that was considerably less than perfect and could easily have been disastrous. Hopefully whatever management company runs this complex these days will take heed of the critical reviews and make some changes.

  • Stayed: July 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Cathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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