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Reviewed 7 August 2012

Looks are deceiving-was happily surprised at first by spacious rooms, but cleanliness was questionable. Also had problems with things not working such as fan, hair dryer, clothes dryer. Shampoo, coffee not provided. Although 4 guests were registered there were only two sets of towels and no housekeeping. Properties seem poorly maintained: knob fell off closet door when it was opened. Washing machine was unbelievably noisy. Beds were not comfortable. Pool was open but kid's pool closed, outside bar/snack area never opened. It is confusing because you check-in at another facility half a mile away and then have to check-in at Ditka property to get gate/pool key. Would not recommend.

Date of stay: August 2012
  • Trip type: Travelled with family
    • Value
    • Location
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    • Cleanliness
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Thank R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Runaway Beach Club, responded to this reviewResponded 14 August 2012

On June 22nd 2012 our Trip Advisor reviews instantly grew by four hundred guest comments due to a merging of our positive reviews with those of the previous onsite management company. Unfortunately, Trip Advisor will not permit more than one reviews account for the same location, so they merged all previous reviews, good and bad, into one account. We have received many calls from future guests that are very concerned about the negative comments that have appeared on Runaway Beach Club’s Trip Advisor listing since the June 22nd merging of reviews.

It may be helpful to explain what has occurred at Runaway Beach Club this year. Charlestowne Hotels became the new onsite management company on March 16, 2012 after the previous management company was removed from the resort. The previous company relocated to an offsite location and continued renting some units to customers. Unfortunately, when a company is no longer operating the services of the resort it is not able to fulfill all the promises and services as advertised. This has created confusion not only for their guests but also for our future guests who read the negative comments about the other company on Trip Advisor. Perhaps most distressing of all are the guests of the other company who have had bad experiences. We sympathize with those guests and hope that when they return, that they will stay at Runaway Beach Club through Charlestowne.
Please feel free to contact me directly should you have any questions.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2012

If you want a great room with all the amenities of a condo at a great price then Runaway beach club is for you. The rooms are a good size and cozy enough to make you feel at home. The staff is friendly and accommodating I apreciate to Maria Teresa Carney, Art and Nickzander that take care of us with our reservation. Carolina Farme

Date of stay: August 2012
    • Value
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1  Thank Carolfuntrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Runaway Beach Club, responded to this reviewResponded 8 August 2012

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about our hotel is deeply appreciated and has been communicated to all the members of my team. I once again thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality at Runaway Beach Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2012

I would like to congratulate the staff at this resort. Everyone was very nice and willing to help to accomodate us in any way. We stayed in the 3 bedroom and it was great. Very spacious. Has all the amenities as if you were in your own home! Love it, love it, love it! I encourage anyone who is looking for a clean, safe, friendly, and well kept resort to give this place a definite try. You really do get your monies worth.
We were in a baseball tournament and had about 17 families staying at this resort all at once and NOT ONE COMPLAINT!! GREAT JOB!!!

Date of stay: August 2012
    • Value
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2  Thank rosarod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Runaway Beach Club, responded to this reviewResponded 4 August 2012

I am so pleased to hear that we not only met, but exceeded your expectations. I will be sure to share your review with our team members. Our goal is to always provide top notch service and accommodations to our guests as well as to uphold the Runaway Beach Club standards that set us apart from other resort. Thank you for staying with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2012

I booked through www.vrbo.com and not through the resort. Our placce was amazing. Spacious, clean and updated. One resort itself was beautiful, nice landscaping and clean, again well maintained. The children's pool was closed, which was a let down, however, they let us use the pool across the street that had a slide and that went over really well with the kids!! Overall, one of the nicest places I have stayed:)

Date of stay: July 2012
  • Trip type: Travelled with family
    • Value
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    • Service
1  Thank Natascha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Runaway Beach Club, responded to this reviewResponded 8 August 2012

Thank you for your wonderful review! We are so glad you found us to be above average and recommendation worthy. We look forward to serving you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2012

Where do I even begin! Check-in for this hotel is off-premises, even though it is supposed to be 24 hours it was closed and I had to make a second visit after about an hour well past midnight. Got to the assigned apartment and the door refused to unlock - it took a good dozen tries to finally open. This problem was never fixed even though it was reported the following morning. Both tablelamps in the bedroom did not work and neither did the in-room safe. Remotes for TV and DVD player missing or not working. Wi-fi connection was iffy - this is a pervasive problem with this resort. Did not make use of resort facilities so can't comment on their quality.

Be prepared to bring your own soap, shampoo, washing detergent etc as what is provided is pitiful, and is being touted as a 'starter kit' which is not replenished.

The quality of this resort has deterioriated significantly over the past several years, Before the quality of service and accommodation was indifferent, now it is simply unacceptable.

If you wish to have a hassle-free stay whilst in Orlando, look elsewhere. You will be able to get much better accommodation for the money

Date of stay: July 2012
  • Trip type: Travelled solo
    • Value
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10  Thank dsekhri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Runaway Beach Club, responded to this reviewResponded 14 August 2012

On June 22nd 2012 our Trip Advisor reviews instantly grew by four hundred guest comments due to a merging of our positive reviews with those of the previous onsite management company. Unfortunately, Trip Advisor will not permit more than one reviews account for the same location, so they merged all previous reviews, good and bad, into one account. We have received many calls from future guests that are very concerned about the negative comments that have appeared on Runaway Beach Club’s Trip Advisor listing since the June 22nd merging of reviews.

It may be helpful to explain what has occurred at Runaway Beach Club this year. Charlestowne Hotels became the new onsite management company on March 16, 2012 after the previous management company was removed from the resort. The previous company relocated to an offsite location and continued renting some units to customers. Unfortunately, when a company is no longer operating the services of the resort it is not able to fulfill all the promises and services as advertised. This has created confusion not only for their guests but also for our future guests who read the negative comments about the other company on Trip Advisor. Perhaps most distressing of all are the guests of the other company who have had bad experiences. We sympathize with those guests and hope that when they return, that they will stay at Runaway Beach Club through Charlestowne.
Please feel free to contact me directly should you have any questions.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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